IVC
Veterinary Receptionist
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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Downland Vets, Hailsham on a full-time basis.
This vacancy involves working across our 3 East Sussex surgeries (Stone Cross, Hailsham & Eastbourne) however shall be primarily based at our Hailsham branch.
Join our dedicated team of veterinary professionals, comprising of vets, nursing team, student nurses, VCAs and receptionists across East Sussex. We take pride in our commitment to continuous learning and development, including veterinary certificate holders in ECC and geriatric medicine, and a whole effort in ongoing training. As part of our team, you'll have the opportunity to collaborate with skilled colleagues and contribute to our culture of excellence and compassion.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
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Working Pattern
Full-time, working 5 weekdays of varying shift patterns 8:30am to 4pm/5:30pm/7pm and 1:8 Saturday morning rota of 8:30am to 1:30pm.
Key Responsibilities
This customer-facing role will include reception duties, client care responsibilities, administration tasks, hygiene and infection control, stock control, laboratory tasks and animal care duties.
You Might Be a Great Fit If...
- Excellent communication skills, verbal and written
- Excellent team player, supportive and collaborative
- Excellent customer service
- Good IT skills
- Ability to provide high standard of service in a fast-paced environment
- Ability to remain calm under pressure
- Positive and friendly attitude
- Display compassion and patience with all clients
- Flexible and adaptable
- Must have own transport
- Receptionist experience, desirable
- Animal handling skills, desirable
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
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What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
£0 - £0 a year
Up to £26,917.8 per annum
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