Pets at Home Limited
Veterinary Receptionist
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Veterinary Receptionist
Receptionist – Part-Time (23 hrs/week)
About the Role
Are you passionate about providing exceptional customer service and love working in a team? We’ve got the perfect opportunity for you here at Biggleswade Vets for Pets!
This is a part-time role working 23 hours per week—2 mornings, 2 evenings, with an alternating weekend rota (Saturday one week, Sunday the next).
Your Key Responsibilities as Receptionist
As a Receptionist, you’ll be a crucial part of ensuring seamless, friendly service for our clients and their pets. Your daily tasks will include:
- Acting as the trusted link between clients and our clinical team, ensuring pets receive the best care whilst clients have a positive experience.
- Building strong, trusting relationships with clients, their pets, and our team.
- Delivering a memorable client experience—ensuring every visit exceeds expectations.
- Welcoming clients, managing payments, and scheduling future bookings confidently.
- Coordinating daily practice routines via our online booking system (computer literacy is essential).
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What We’re Looking For
We’re seeking someone who brings these values and qualities to our role:
- A friendly, welcoming demeanour—ensuring clients and pets feel immediately at ease.
- Confidence to share guidance about our practice’s services and options.
- Calm, attentive, and client-focused—remaining professional even under pressure.
- A passion for exceptional service and an enumerate love of animals.
- Adaptability—whether comforting a worried client or celebrating a puppy’s first vet visit.
- An infectious positivity that strengthens our harmonious and warm team environment.
No experience is necessary! If you’re a natural people-person with warmth and a customer-service mindset, we’d love to hear from you.
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Benefits
In addition to your base role, we offer:
- 20% discount on treatments, grooming, and accessories at:
- The Biggleswade Vets Group
- Pets at Home
- The Groom Room
- Access to discounts and cashback programmes.
- In-house career development opportunities.
- Competitive holiday and pension allowance.
Location
Biggleswade Vets for Pets SG18 8TQ
We’re a team that reflects the values of our commited compassion—embracing diverse talents, celebrating difference, and fostering inclusion.
Joining us means contributing to a better world for pets, planet, and people. If this resonates with you, we’d love to help you shine! Even if you don’t see a perfect match in traditional experience, we welcome those who embody trust, empathy, and kindness.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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