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Veterinary Receptionist
Receptionist (Part-Time) – Haydon Veterinary Centre
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose: healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Haydon Veterinary Centre on a part-time basis. Our patients include cats, dogs, rabbits, small furries, and the occasional chicken, offering plenty of variety throughout the day. This role provides a well-balanced mix of administration and support in a progressive environment, with encouragement to explore areas of interest.
Our nursing team is incredibly supportive and hands-on, assisting across all areas of the practice so you can focus on delivering excellent care. We also operate our own emergency ambulance for house visits and provide a nurse-led community visiting service to actively support the local area.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
Your responsibilities will include:
- Supporting the smooth running of the practice by managing appointments
- Handling inquiries via phone, email, and in-person
- Collaborating with clinical and non-clinical colleagues to ensure a seamless experience for clients and their pets
- Contributing to a positive client and patient journey
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Working Pattern
- Mon-Fri, 9:00 AM – 2:00 PM (with a 0.5-hour unpaid break)
Key Responsibilities
- Welcoming clients and their pets with warmth, care, and professionalism
- Managing face-to-face, telephone, and email inquiries efficiently
- Booking and coordinating appointments across the clinical team
- Handling payments and client records accurately
- Supporting clients during sensitive or emotional situations with compassion
- Ensuring smooth daily operations by working closely with vets and nurses
- Managing multiple tasks in a fast-paced environment while maintaining attention to detail
- Keeping the waiting area and reception clean, tidy, and well Stocked
You Might Be a Great Fit If...
You’re a friendly, organised, and customer-focused individual who thrives in a team environment. Ideal candidates will have:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a focus on service and attention to detail
- The ability to manage multiple tasks efficiently in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with an openness to feedback and continuous learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your growth and wellbeing from the start. As a new team member, you’ll benefit from:
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- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with opportunities in client care and practice leadership
- Ongoing learning and development, supported by experienced colleagues
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave, plus your birthday off (FTE)
- Enhanced holiday allowance based on length of service
- Family-friendly policies, including:
- Maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives, including:
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development through the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care for team members and their pets
- Voluntary benefits, including:
- Green Cars salary sacrifice scheme
- Access to discounts and cashback with hundreds of retailers
We’re dedicated to supporting our people through career development, wellbeing initiatives, and top-quality learning resources.
Whether you’re just starting out or looking for the next step in your career, inspiring vet care offers the support, opportunity, and community to help you grow.
Salary: £18,176 p.a. (pro-rata for part-time)
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