Inspiring Vet Care
Veterinary Receptionist
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Veterinary Receptionist
Receptionist – Mill House Veterinary Surgery (Fixed-Term, 6 Months Full-Time)
At inspiring vet care, our people are at the heart of everything we do. As the UK’s leading vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose to create healthier animals and happier owners.
The Practice
Mill House Veterinary Surgery offers clients 24-hour hospitalisation and advanced emergency care from a single site—no remote answering. Features include:
- Modernequipment (CT scans, ultrasound, endoscopy, laparoscopic suites, multi-parameter monitors)
- Nurseswith dedicated consulting rooms
- 6 RCVS Practice Standards Scheme awards (one of few practices in the UK)
- Separate cat-friendly wards and waiting areas
Training, mentorship, and career development are central to the team’s ethos.
How You’ll Make a Difference
As a Receptionist, you’ll be the first point of contact for clients, crucial in shaping a welcoming, professional, and compassionate vet experience.
Your role includes:
- Supporting appointment scheduling, client queries, and seamless communications
- Collaborating with clinical and non-clinical team members to enhance the patient and client journey
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Working Pattern
- Full-time, 40 hours/week
Key Responsibilities
- Answer and redirect telephone calls promptly and efficiently
- Book, manage, and reorganise appointments as needed
- Registration of new clients
- Accurate data entry into the IT system
- Handling cash transactions and processing payments (credit/debit cards, cheques)
- Maintaining reception and waiting areas
Who You Are
The ideal candidate is a friendly, organised individual with:
- Strong communication skills and a client-focused attitude
- Experience in customer-facing roles, with a focus on detail and service
- Ability to prioritise tasks in a busy, fast-paced environment
- Collaborative mindset and willingness to support team members
- Professional manner and openness to feedback and development
Career Support at inspiring vet care
We invest in your professional growth with:
- Clear career progression in client care and leadership opportunities
- Ongoing development (training, mentorship, practice support)
- Values-led workplace culture built on care, community, and improvement
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What’s in It for You?
- 6.6 weeks’ annual leave (plus birthday leave)
- Personal holiday allowance increasing with service
- Enhanced family-friendly benefits (maternity/paternity/adoption/shared parental/surrogacy pay)
- Well-being initiatives (Healthcare Cash Plan, Cycle to Work Scheme)
- Learning & development (inspiring vet care Academy)
- Employer pension contributions
- Discounted veterinary care for colleagues and families
- Voluntary perks (Green Car salary sacrifice, cashback/discount offers)
That’s not all!
Gain access to world-class resources, job mobility, and a supportive community—whether you’re early in your career or aspiring to the next level.
Human Judgment Note
While AI may assist in screening, hiring decisions remain human. If you’d like transparency on data processing, please reach out.
Working towards an excellent experience, just for you—apply today for a role that cares.
(Annual Salary: Up to £27,040)
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