Pets at Home Limited
Veterinary Receptionist
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Veterinary Receptionist
Frontline Practice Team Member (Reception & Client Care) – Redhill Companion Care
We’re looking for someone who enjoys providing great service and thriving in a team environment to join our Redhill Companion Care practice.
About the Role
Your focus is to deliver exceptional service to our clients while acting as a key liaison between them and our clinical team for their pets.
Key Responsibilities
- Building strong relationships with clients, their pets, and practice team members to ensure client satisfaction and repeat visits.
- Providing friendly, welcoming, and attentive service during every interaction—whether interpreting health updates or sharing the joy of a puppy’s first visit.
- Greeting clients and offering support, guidance, and professional expertise while managing payments and future bookings.
- Ensuring smooth operations through daily logistics and online booking system coordination (computer literacy is essential).
- Upholding a caring, professional, and pet-loving attitude—from delivering bad news with empathy to celebrating happy milestones.
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Location
Redhill, RH1 6QL Working Hours: Full-Time (37 hours per week), including one Saturday work shift in every two.
Requirements
- Essential: Previous experience as a Medical Receptionist or equivalent reception experience.
- Must embody a friendly, welcoming attitude and a passion for both servicing clients and caring for animals.
- Must be a calm, attentive professional who prioritises clients’ needs in every situation.
- Ability to convey knowledge of practice services with confidence.
- Enthusiastic, empathetic, and resilient—equipped to handle emotional moments with compassion as well as high-energy client interactions.
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Perfect for you if: You love pet-up sellers, enjoy being busy, thrive in collaborative environments, and genuinely care about both people and animals.
Benefits
In return, we provide:
- 20% discount at affiliated businesses: Vet Group, Pets at Home, and The Groom Room
- Exclusive discounts and cashbacks for employees
- In-house career development opportunities
- Pension scheme
- Holiday allowance
Our Values
At Redhill Companion Care, we celebrate diversity and inclusion, valuing every individual’s unique contribution. If you share our commitment to enriching lives through pets, people, and planet, we’d love to hear from you—even if your experience doesn’t fit perfectly. Values and behaviours matter just as much as skills.
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