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Process Transition
- Manage transition of processes with end-to-end accountability.
- Establish strong communication and governance plan.
Transition Review
- Conduct reviews with external and internal business leaders on overall transitions planning and execution to ensure that program and project implementations are meeting or exceeding client and EXL expectations.
- This will entail periodic review of transitions (jointly with Program Lead and Operations Lead), mentoring of MMs and providing actionable feedback to overcome any challenges observed.
Solution and Implementation Design
- The incumbent will work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements.
- This will entail creating compelling value proposition for the clients, developing transition and implementation solution, providing inputs to effectively price service provision.
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Op-ID & DD
- Performs Due diligence/ OP-ID exercise for the trial business and prepare Statement of work.
- Submit the recommendation for outsourcing based on the current capabilities.
Building Capability in Transition Function
- The incumbent will be responsible to bring innovation to the transition function by developing new and improved frameworks that will enable more effective transitions.
- This will entail assessment of new tools that can be employed in transitions, rethinking existing approaches to typical issues, understanding challenges and learning across different engagements and subsequently incorporating these in our transition methodology.
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Training and Development
- The incumbent is expected to develop and implement training and development programs for Transition Managers.
- The trainings could be functional, domain or developmental.
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Skills
Process Transition
Program Management
Solution Design
Due Diligence
Project Management
Stakeholder Management
BPO Operations
RFP/RFI Response
Governance Planning
Training and Development
Capability Building
Digital Initiatives
Location