Job Description

Vice President – Custody Client Operations – Tax

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President to join our Tax Client Custody Operations team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Serve as the senior point of contact for client tax inquiries, delivering timely, accurate guidance and setting clear expectations.
• Act as your clients’ custody tax primary liaison on withholding-tax rules and processes across key markets, translating market-specific requirements into practical steps.
• Proactively review portfolios, tax entitlements, and documentation to surface opportunities, flag risks, and provide actionable recommendations.
• Guide clients through completion and submission of tax forms, using digital tools to track progress and streamline follow-ups.
• Analyze reclaim activity, produce concise status and trend reports, and keep clients informed on outstanding items and recovery timelines.
• Lead client calls to align on documentation status, market changes, and bespoke tax matters—ensuring transparency and agreement on next steps.
• Monitor service performance and client feedback; partner with peers and leadership to design targeted improvements and implement measurable enhancements.
• Maintain and enhance playbooks, processes, and training materials—driving standardization, quality, and efficiency across teams and markets.
• Collaborate with internal stakeholders to interpret market developments and tax legislation changes, translating them into updates to internal controls and workflows.
• Champion continuous learning and our “Working Together” culture—sharing expertise, mentoring colleagues, and promoting best practices.
• Leverage emerging digital tools and AI-enabled workflows to improve accuracy, speed, and scalability, staying ahead of fast-paced internal and external technological change.