Convergex
Vice President, Client Service Management
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About BNY
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
Role: Vice President, Client Service Management
We’re seeking a future team member for the role of Vice President, Client Service Management to join our Client Services team. This role is located in Manchester.
Responsibilities
The Account Manager (AM) is responsible for managing a portfolio of Asset Servicing commercial relationships in the EMEA region encompassing all client types. The AM is the senior point of contact for the client and for the team and is accountable for deepening existing relationships through cross-selling, driving relationship profitability and satisfaction.
- Understand their client's business fully
- Serve as an advocate for the relationship within the bank
- Act as a trusted advisor for their relationships
- Manage risks, opportunities, and impacts to the bank
- Lead and coordinate client team members
- Oversee the service delivery for our clients
- Partner with product, operations, credit, Treasury and other BNY Mellon functional partners to deliver high quality service
Impact Areas:
Collaborate
- Develop a thorough understanding of our client’s business, operating model and technology strategy
- Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
- Act as the central point of escalation across all Operations, Technology and service delivery
- Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
- Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Evolve
- Maintain a culture of continuous service improvement across all products and services
- Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
- Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces
- Guide service evolution based on client requirements and changing operating model
Transform
- Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise
- Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
- Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
Requirements
To be successful in this role, you will need to:
- Have ultimate responsibility and be held accountable for the overall health and growth of the client relationship
- Identify opportunities to evolve client business for incremental account growth
- Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY
- Lead team members in providing support to clients in addressing and resolving complex operational and technical issues and ensuring requests are executed
- Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base
- Provide key individuals at assigned clients with information related to BNY’s products and services across a broad array of lines of business and geographies, leveraging an in-depth understanding of broader BNY services and offerings
- Build strong, collaborative relationships, both internally and externally with our clients
- Operate with a sense of urgency, and prioritize effectively
- Communicate clearly and concisely and be able to adapt style depending on audience
- Apply strong controls focus, and know when to escalate
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Education:
- Bachelor’s degree or the equivalent combination of education and experience is required
Skills:
- Demonstrate strong leadership skills and provide guidance to less experienced team members
Desired Qualifications
- Experience in an operational area and/or client services preferred
- Knowledge of common processes governing client arrangements such as Global Custody Agreements, Pricing approaches and client profitability analyses
- Proven ability to resolve the most complex or non-routine client issues or inquiries and contribute to business development efforts
Education:
- Bachelor’s degree or the equivalent combination of education and experience is required
About Us
At BNY, our culture speaks for itself, check out the latest BNY news at:
Recent Awards
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Equal Employment Opportunity
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills