BNY Mellon
Vice President, DevOps Production Services
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Vice President, DevOps Production Services
Vice President, DevOps – Production Services
Location: Manchester
About the Role
We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical, enterprise AI-based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications to ensure platform stability, resiliency, and availability.
- Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
- Investigate, troubleshoot, and resolve production incidents within defined SLAs.
- Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
- Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
- Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
- Support application deployments, change requests, weekend releases, and post-release validations.
- Maintain incident, problem, and change records in service management tools.
- Drive continuous service improvement through automation, process optimization, and proactive monitoring.
- Participate in on-call support and major incident management as required.
- Prepare operational reports, service health summaries, and stakeholder communications.
- Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
- Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
- Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.
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Requirements
Essential:
- Proven experience in production application support for business-critical applications.
- Strong understanding of incident management, problem management, and change management processes.
- Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
- Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
- Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
- Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
- Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
- Ability to analyze application, infrastructure, and integration issues across distributed systems.
- Experience supporting applications in cloud and/or on-prem environments.
- Familiarity with scripting and troubleshooting middleware/interfaces.
- Strong knowledge of release support, service recovery, and operational governance.
- Ability to work in a high-pressure environment with strong ownership and accountability.
- Demonstrated ability to ramp up quickly on new applications, platforms, and support processes, with strong learning agility and immediate contribution in a fast-paced production environment.
Much Preferred Skills:
- Azure Cloud experience.
- Knowledge of automation/scripting using Python, Shell, or PowerShell.
- Exposure to DevOps/SRE practices, CI/CD pipelines, and observability tooling.
- Strong communication skills with the ability to provide concise incident and executive status updates.
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About BNY Mellon
At BNY Mellon, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and game-changing technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY Mellon is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about.
Stay updated with the latest BNY news at: 🔗 BNY Newsroom 🔗 BNY LinkedIn
Recent Awards:
- America’s Most Innovative Companies, Fortune (2025)
- World’s Most Admired Companies, Fortune (2025)
- "Most Just Companies", Just Capital and CNBC (2025)
Benefits and Rewards
At BNY Mellon, we offer highly competitive compensation, benefits, and wellbeing programs rooted in our pay-for-performance philosophy. Enjoy: ✅ Flexible resources and tools for your life’s journey. ✅ Focus on health and resilience. ✅ Support for financial goals. ✅ Generous paid leave, including:
- Paid volunteer time
- Additional support for family moments.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer – We value diversity in racial and ethnic groups, women, individuals with disabilities, and protected veterans.
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