BNY Mellon
Vice President, Production Services Application Support
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Vice President, Production Services Application Support
Vice President, Production Services Application Support Location: Manchester
About the Role
This individual will join BNY Pershing Technology Applications Support Group, acting as a crucial bridge between technical teams, business units, client support, and third-party providers. Embedded in a dynamic environment, you’ll support a diverse range of BNY Pershing-developed and third-party applications while troubleshooting issues spanning software, business processes, user activity, and recent software releases.
Core Responsibilities include:
- Providing 24-hour application monitoring and support (08:00–18:00 UK-based + 02:00–08:00 India-based, M-F).
- Investigating, diagnosing, and resolving support requests—either independently or by routing complex issues to specialist teams.
- Ensuring relentless availability of key production systems through SRE, automation, and incident recovery.
- Collaborating across multi-continental, multi-cultural teams under tight deadlines.
Key Impact Areas
You’d make a lasting difference by:
- Supporting stakeholders – Internal teams (technical/non-technical), Client Support, and external third-party partners, as well as end-users.
- Resolving critical incidents – Recovering high-priority outages with urgency and minimal support bandwidth.
- Empowering resilience – Applying automation, scripting, and observability tools to improve operational robustness.
- Driving continuous improvement – Analysing incidents, refining runbooks, and advocating for better tools and practices.
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Essential Requirements
Technical & Operational Expertise
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Soft Skills & Mindset
- Ability to ** remain calm under pressure, escalate effectively, and own issues to closure**.
- Exceptional cross-team collaboration with diverse stakeholders, including non-technical teams.
- Vision for continuous enhancements to support workflows and tooling.
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Technical Proficiencies
- Proven expertise in:
- SQL scripting for diagnostics and remediation.
- Scripting/automation (PowerShell, Python, VBScript).
- AI-driven automation (intelligent workflows, anomaly detection, alert correlation).
- SRE principles – Observability (AppDynamics, Splunk, Grafana, Moogsoft), monitoring, incident review, root cause analysis.
- Message brokerage (IBM WebSphere MQ/Queues, coding experience a plus).
- Architectural familiarity:
- Multi-tiered applications; production/non-production environments.
- Modern web technologies and HTTP/SOAP-based APIs.
- Incident management & runbooks:
- Blueprints for resolving breaches in SLA, prioritisation signposts, and clear surge protocols.
- Proven expertise in:
-
Tools & Methodologies
- Hands-on experience with DevOps/Kubernetes environments: Blueprints streamline Kubernetes-based process validation like rule execution and pre-deployment canary analysis.
- Embodied knowledge of Case Management Systems (e.g., ServiceNow).
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Must-Have Compensation Attributes
We offer:
Competitive Package
- Generous remuneration & flexible resources: Performance-matched incentives and global tools to balance life’s priorities.
- Comprehensive Benefits
- Voluntary paid time beyond compulsory leave (including paid volunteer days).
- Diverse wellbeing programs: Health insights, resilience tools, financial planning.
- Distinguished Reputation
- Ranked in Fortune’s “America’s Most Innovative Companies” and “World’s Most Admired” lists.
- Strong DEI focus: Underrepresented groups, women, and protected veterans actively encouraged.
About BNY Mellon’s Influence
As a leading global financial services company that manages nearly 20% of the world’s investible assets, BNY empowers transformative change:
- Good for teams: A culture rewarding creativity and operational excellence.
- Good for industries: Tech-driven collaboration that redefines sectors and uplifts global communities.
Life at BNY [nearly 25,000 talents!] is rooted in bold innovation and collaboration—join us.
For more insights…
Insights live on: BNY Newsroom • LinkedIn
We embody progressive values at our core:
- Equal Employment Opportunity/Affirmative Action Mixed Blend. 🌍💼
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