Northumbria Police
Victim & Witness Support Services Administrator
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Salary Band 3, £26,154 per annum (£12,723 pro rata)
Location: Agile, Forth Banks Police Station and homeworking
Hours/Contract: Part time – 18 hours per week, fixed term / secondment until June 2027
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Criminal Justice and Custody Department as a Victim and Witness Support Services Administrator.
As a Victim & Witness Support Services Administrator, you will play a vital role in supporting the delivery of high-quality services to victims and witnesses. Working within a dedicated team, you will undertake a range of administrative and casework duties to ensure the efficient and effective running of the service.
You will support the management and processing of victim-related data, helping to maintain accurate and timely information. The role also involves acting as a key point of contact for members of the public, providing advice, support and information in a professional and sensitive manner. You will work closely with partner agencies and stakeholders to ensure a coordinated approach to service delivery and positive outcomes for those we support.
What you’ll do
- Accurately input and extract data from systems to support the timely flow of information and effective delivery of victim services.
- Receive, assess and allocate information to the correct cases, ensuring records are accurate, up to date and progressed within required timescales.
- Coordinate travel, accommodation and financial arrangements for victims and witnesses, maintaining accurate financial records and liaising with CPS.
- Manage Criminal Injuries Compensation Authority (CICA) applications, acting as a key point of contact and ensuring timely, accurate information is provided.
- Maintain comprehensive records and performance data using paper and digital systems to support service delivery and reporting requirements.
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What you’ll bring
- Experience working within a multi-disciplinary team, contributing to shared objectives across a range of functions.
- Strong planning and organisational skills, with the ability to manage complex workloads and meet deadlines and performance targets.
- Ability to work accurately within defined frameworks, delivering outputs that meet established standards and criteria.
- Effective problem-solving skills, with the ability to analyse and respond to complex issues while managing competing priorities.
- Proven ability to work both collaboratively and independently, using initiative to manage a demanding workload.
- Confident communicator, able to engage effectively with the public, colleagues and partners, including presenting evidence in court where required.
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Victim and Witness Support Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
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The recruitment process will consist of the initial application form followed by an interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a fixed term / secondment role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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