Office of the Police and Crime Commissioner for Thames Valley
Victims First Officer
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Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience?
As a Victims First Officer, you will provide a professional telephone triage service to victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they are referred to specialist services to receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.
Key responsibilities include:
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- Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, risks, impact and support needs.
- Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and coordinate support.
- Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.
The ideal candidate will have:
- A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
- Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
- The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
- An aptitude and ability to accurately use relevant computer systems.
- Good time management and organizational skills, with the ability to work on your own initiative, prioritize a demanding workload and demonstrate good decision-making under pressure.
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The closing date for enquiries and receipt of completed applications is Sunday 9 August.
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