Ten Group
Virtual Lifestyle Concierge | German speaking
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German-Speaking Lifestyle Concierge – Virtual
About the Role
Join Ten Group as a German-speaking Virtual Lifestyle Concierge! This is an exciting opportunity to play a pivotal role in elevating the lifestyles of our high-net-worth and ultra-high-net-worth clients. As part of our dynamic team in Luxury Lifestyle Management, you will be the dedicated point of contact for personalized, high-touch support—delivering seamless, unforgettable experiences through tailored assistance in travel, dining, events, and beyond.
Your expertise in concierge service, relationship building, and local knowledge—combined with passion for exceptional customer experience—will make a real difference in curating bespoke solutions that leave a lasting impression.
Unparalleled Benefits of Working with Ten
Our people are at the centre of everything we do. From competitive salaries and lucrative bonus schemes to performance recognition, we invest in your development and celebrate your success:
✔ Competitive Pay + Performance Bonus – Salary aligned with experience plus a performance-driven bonus ✔ Flexible Hybrid/Remote Work Arrangements – Combine office and home working; fully remote roles available if you do not live near the office ✔ Paid Time Off – Generous annual leave, plus a paid volunteer day each year to support a cause you care about ✔ Sabbaticals – One month paid sabbatical after every 五 years of service (without using annual leave) ✔ Exciting Loyalty Rewards – The Ten Loyalty Rewards program includes bonuses, gifts and perks for outstanding service ✔ Global Mobility – Remote Working Holidays – Work from anywhere in the world, combining your job with unforgettable experiences ✔ Staff Discounts – Enjoy access to exclusive travel and lifestyle discounts, just like our clients do
Key Responsibilities
As a German-Speaking Lifestyle Concierge, your role includes:
- Providing personalized concierge services in travel, dining, events, leisure, andspecial requests for our members.
- Leveraging local expertise and member insights to craft bespoke recommendations and tailored experiences.
- Building and maintaining strong, long-term relationships rooted in trust, discretion, and exceptional service.
- Conducting thorough research to source and curate the most relevant options, aligning with member preferences.
- Collaborating across Ten Group’s departments and outside partners to ensure seamless, high-quality service experiences.
- Documenting all member interactions and request histories to uphold continuity and enable hyper-personalization.
- Participating in team engagement, sharing best practices, and fostering a culture of continuous improvement through feedback.
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Ultimately, it’s your passion for luxury and dedication to outstanding service that makes this role unique—a chance to truly shape and enhance the lifestyles of some of the world’s most discerning clients.
Qualifications & Requirements
Essential:
- Fluency in both German and English, with excellent written and verbal communication skills in both languages.
- Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
- Strong organizational and time-management skills, enabling you to handle multiple complex requests with ease and precision under deadlines.
- Exceptional research skills and resourcefulness in finding innovative solutions.
- A keen eye for detail and a commitment to delivering gold-star service at all times.
- The ability to connect instantly with clients, providing personalized service that makes them feel valued.
- Familiarity with luxury industry standards and an intuitive understanding of HNW/UHNW client needs.
Preferred:
- Prior experience in a global or international concierge/wellness setting, ideally within travel or hospitality environments.
- A natural affinity for relationship-building and discretion in handling client privacy.
- Familiarity with digital platforms or CRM tools used in lifestyle concierge roles.
- An appreciation of Ten Group’s mission as a Certified B Corp, championing social impact and sustainable luxury.
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Working Pattern
We’re looking for a motivated, flexible professional willing to work shift-based, covering five consecutive days per week:
- Scheduled shifts: Either Sept to Thursday or Tuesday to Saturday, within business hours of 08:00–20:00 GMT.
- This is a full-time position, requiring 40 working hours per week (rotational, ensuring coverage globally).
- Ten’s core values of flexibility, adaptability, and teamwork ensure a dynamic working experience across multiple time zones.
Who We Are
Ten Group is the premier global luxury concierge and membership services provider, dedicated to enriching the lives of our members. We support high-net-worth and ultra-high-net-worth clients with personalized travel and lifestyle solutions—guided by cutting-edge technology and a devoted team of lifestyle experts.
Why This Matters to You
- Be part of a growing, global, and dynamic team, fostering inclusive Diversity, Equity & Belonging.
- Make an impact as our Certified B Corp, where every role helps build a sustainable, socially responsible business.
- Access career opportunities within an organization committed to innovation, trust, and quality.
Ten’s success is built on the passion and dedication of team members like you, united by the goal of creating extraordinary, personalised experiences that set the standard in luxury.
Next Steps
Ready to join our mission? We’re excited to share Ten TV, a short video showcasing our core values (https://tenlifestylegroup.com/ten-tv).
At Ten, diversity and inclusion are center stage. Our commitment to merit and excellence ensures an environment where your unique skills and perspectives thrive.
Wir arbeiten ausschließlich mit ausgewählten Personaldienstleistern zusammen. Aktuellnehmen wir keine Bewerbungen über Recruiting-Agenturen an.
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