Ten Group
Virtual Lifestyle Concierge | German speaking
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German-Speaking Lifestyle Concierge – Join Our Luxury Team
About the Role
We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in Luxury Lifestyle Management. As the go-to expert for our clients, you will provide personalized assistance, create unforgettable experiences, and elevate their lifestyles with Tailored services across travel, dining, events, and beyond. Your expertise, attention to detail, and superior communication skills will be critical in delivering bespoke solutions to our members’ unique needs.
Deutsprachiger Virtueller Lifestyle Concierge – Ihre Möglichkeiten
Sie sind herzlich eingeladen, Teil unseres exklusiven Teams im Bereich Luxury Lifestyle Management zu werden! In dieser Rolle betreuen Sie Einzelmitglieder persönlich und mit großer Professionalität, achten auf deren Wünsche und gestalten außergewöhnliche Erlebnisse, die nachhaltig im Gedächtnis bleiben. Ihre Leidenschaft für Exzellenz, Ihr Feingefühl für Detailarbeit und Ihre kommunikative Stärke sind hier der Schlüssel zum Erfolg.
Key Responsibilities
Core Duties
- Manage diverse member requests related to travel, dining, events, leisure, and unique desires with precision.
- Leverage deep local knowledge and quality intuition to curate individual recommendations and customized experiences.
- Build long-term client relationships through attentive, reliable, and discreet service.
- Conduct meticulous research to identify and propose the best possible options for members’ requests.
- Collaborate seamlessly with teams and partners to ensure a cohesive, high-quality service experience—showcasing the full Ten Group offering.
- Document all interactions comprehensively to ensure continuity and personalized service.
- Share insights and best practices actively in the team to drive collective success.
- Deliver outstanding customer service and incorporate feedback for continuous improvement.
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Requirements & Qualifications
Essential
✔ Fluency in both English and German, with excellent written and verbal communication in both languages. ✔ Experience in customer service, concierge, or luxury lifestyle management (highly preferred). ✔ Strong organizational skills, ability to multitask efficiently in a fast-paced environment, and meet deadlines with ease. ✔ Exceptional research skills and problem-solving creativity for personalized client solutions. ✔ Passion for luxury lifestyle service and a deep understanding of refined, discretionary experiences. ✔ Highly developed interpersonal skills to build rapport with clients and deliver fully personalized service. ✔ Unwavering attention to detail with a commitment to excellence in all work tasks.
Nice to Have (Sicherheits Plus!)
✔ Experience with luxury booking platforms, direct client correspondence keepers, or VIP hospitality landscapes.
Working Pattern
- Flexible, rotational shift basis: Shifts available Sunday to Thursday (5 consecutive days) or Tuesday to Saturday (5 consecutive days).
- Operating Hours: 08:00–20:00 GMT (London Time).
- Full-time commitment: 40 hours per week.
What We Offer
Our culture centers on recognition, growth, and fulfillment—further supported by the following benefits:
Recognition and Growth
- Regular appraisals with opportunities for personalized career development.
- Annual “Extra Mile Awards”: Celebrating exemplary contributions to the Team.
Flexibility and Support
- Competitive salary aligned with your experience, plus performance-based bonuses.
- Hybrid or fully remote work options, tailored to your location and needs.
- Generous paid time off package, including a paid charitable day (1 annual leave day per year) for work selected for a cause that matters to you.
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Luxury Perks
- One-month paid Sabbaticals after every 5 years of service (no use of vacation leave necessary!).
- Exclusive Ten Loyalty Rewards Program: Annual bonuses and gifts to show gratitude.
- Remote Working Holidays: Travel and work virtually from anywhere in the world.
- Employee Discounts: Benefit from exclusive travel and entertainment offers, mirroring our clients’ membership perks.
Inclusivity & Culture
- **Work with a globally diverse, dynamic, and inclusive team, prioritizing merit and mission alignment.
- Ten is a Certified B Corp: Join an organization dedicated to impacting society positively while delivering elite service.
- CESG recognition for commitment to diversity, equality, and inclusion in recruitment.
About Ten Group
Ten Group is a global luxury concierge service, focused on high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients, offering seamless, technology-enhanced lifestyle management. Our mission: to be the most trusted service business in the world. Guided by:
- A proprietary platform and highly skilled lifestyle managers (wired to deliver).
- Ambitious innovation at the core to keep inspiring and improving global experiences.
For more insights into Ten’s story and culture, watch our video here.
Commitment to Diversity
Ten Group values perspective, experience, and culture divergence. Our workplace cultivates an inclusive environment, where merit and performance define advancement opportunities.
Note: Ten works exclusively with a small, preferred supplier list of recruitment agencies. No further external candidate sources are currently accepted.
(Sector application code for regular vacancy line: VAC3988) (This is a UK-based role.)
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