Ten Group
Virtual Lifestyle Concierge | German speaking
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join Our Team as a German-Speaking Lifestyle Concierge
About the Role
We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in Luxury Lifestyle Management. In this role, you will be the key point of contact for our clients, offering personalised assistance and crafting unforgettable experiences that elevate their lifestyle. Your expertise in providing tailored solutions—one-to-one impeccable attention to detail, and exceptional communication skills—will be critical in meeting the diverse needs of our emerging audience.
Duties
- Manage a broad range of client requests related to travel, dining, events, leisure, and unique lifestyle preferences
- Utilise local knowledge to provide insightful recommendations, creative personalised solutions and relevant insights to ensure members' needs are perfectly met
- Build and maintain strong, trusting member relationships through proactive, discreet but highly attentive service
- Conduct in-depth research to dish up the best possible options and create bespoke experiences tailored to members’ wishes
- Collaborate with colleagues and partners to extend exceptional multichannel service coverage across Ten Group’s full suite of offerings
- Ensure meticulous documentation of interactions and past requests to guarantee seamless, personalised experiences for returning clients
- Share insights and experiences to advance the team’s collective expertise
All while embodying Ten’s mission of excellence in every member interaction and a commitment to fostering continuous improvement though favourable feedback and positive service delivery.
Herzlich Willkommen als deutschsprachigen Virtuellen Lifestyleconcierge! Für unser engagiertes Team im Bereich Luxury Lifestyle Management suchen wir eine herzliche, professionelle deutschsprachigen Virtuellen Lifestyleconcierge.
Ihre Aufgaben (Ultraspreguntórientierung)
- Individuell unterstützen unserer Mitglieder bei Reisen, Restaurants, Events, Freizeitaktivitäten und besonderen Wünschen
- Eingehende Kenntnisse und Spannsinn nutzen, um personalisierte Empfehlungen und unvergessliche Erlebnisse anzubieten
- Langfristige, vertrauensvolle Mitgliedschaften durch aufmerksam, diskret aber verlässlichen Service aufbauen
- Aktive Recherche und Kreation von perfekt abgestimmten Optionen – Reisepapiere bis maßgeschneiderte Genusslösungen
- Enges Miteinander mit Kollegen und Partnern fördern, um das crumbling Service-Erlebnis zu gewährleisten
- Interaktion und Hintergrundinfos dokumentieren für eine komplette und persönliche Betreuung unserer Mitglieder
- Ideenaustausch und Service-Bestpractices prägend im Team mitgestalten
- Erregen Sie uns um die Ohren – in höchstem Kundenservice und kombinieren dies mit konstruktiver Fähigkeit für Feedback zur Weiterentwicklung
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Provide personalized assistance covering travel, dining, events, member preferences, and lifestyle enhancements
- Leverage local know-how to suggest bespoke solutions that align with members' aspirations
- Build deep, lasting connections with clients through attentive, discreet, and proactively tailored service
- Research and deliver the optimum, personalised experiences that meet members' highest expectations
- Collaborate seamlessly with colleagues and partners to create holistic service offerings
- Maintain meticulous records to ensure consistency and continuity in member interactions
- Contribute proactively to the team’s growth with insights and innovate best practices
Requirements | Ihr Profil
Must-Haves
- Fluent in both English and German, with exceptional written and verbal communication skills in both languages
- Experience in customer service, concierge or lifestyle management, particularly in the luxury sphere
- Highly organised with the ability to manage multiple concurrent tasks efficiently and meet tight deadlines in fast-paced environments
- Strong research skills and problem-solving abilities to generate customised solutions on-demand
- Passion for luxury lifestyles and delivering exceptional service experiences
- Ability to build rapport quickly, foster deep personal connections and adhere to discretion with high-level clients
- Scheduled adorability – a relentless desire for quality, detail-oriented excellence in all responsibilities
Working Hours
Flexible, full-time position (40 hours/week) on a rotating shift basis (note: rotational shift base isn't ideal translation here, prefer "cyclical shifts" for clarity):
- Either: Sunday to Thursday (5 consecutive days) per week between 08:00 – 20:00 GMT
- Or: Tuesday to Saturday within the same daily timeframe
Benefits | Freuen Sie sich auf attraktive Arbeitsbedingungen
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We care for your professional and personal growth
Our employees are at the heart of our success. Recognise outstanding contributions through:
- Regular appraisals
- Annual ‘Extra Mile Awards’ celebrating exceptional service and contributions
- Curate your career path at Ten and coupled with on-demand individual support for growth
Rewards designed around YOU
- Competitive salary with performance-based bonuses aligned to experience and contributions
- Hybrid or full-remote options (office presence flexible depending on on-site location)
- Generous paid leave program, equipping you with personal time and a full day annual ‘volunteer leave’ to honour personal passions
- Unique Paid Sabbatical (month-long after 5 years' service without using other annual leave)
- Graat Ten Loyalty Rewards = annual executive bonus + gift to thank you for your contribution
- Remote Working Innitiatives: work from anywhere in the world around your lifestyle!
Additionally:
- Access to premium employee discounts — enviable offerings akin to our clients (travel, entertainment, etc.)
- Enjoy a thriving diversity culture and its associated benefits – Belong. Grow. Succeed.
Who We Are
Ten Group | Präsentation des Arbeitgebers
We are an emerging, innovative luxury concierge service with a cutting-edge proprietary-portfolio of technology-enabled platforms and a team of highly trained Lifestyle Managers. Our focus is on servicing High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) individuals, smoothing the way for exponential melting of lifestyle needs.
- Global luxe experience via personalised and convenient tech capabilities
- Proudly a B Corp-certified company, Ten Group is both committed to maximising human and environmental benefit while delighting its members
- Fast-moving, dynamic, and international environment supporting a spectrum of careers with entrepreneurship, personalisation, and meaningful recognition
Our diversity commitment:
"We recognise diversity and are dedicated to fairness, inclusion, and equal opportunity for all. Each aspect of our relationship with our employees—hiring, promotions, training to terminations—will be based on merit, capability, results, and business needs."
Ten Group | Watch Our Short Video
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills