Visitor Experience Lead

The Visitor Experience Lead is key to delivering a high-quality, safe and engaging offer at Heaton Park, bringing together events, programmes, partnerships and operations into a coordinated visitor experience. By leading strategy, people and performance, the role drives continuous improvement, supports income generation and ensures the park remains a vibrant, inclusive and sustainable destination directly contributing to Manchester City Council’s priorities for communities, culture and place.

Applicants Are Required To Submit The Following

• A Curriculum Vitae (CV) - maximum of 2 pages, outlining relevant experience and skills.
• An Expression of Interest - maximum of 1400 words detailing your motivation for applying, how you meet the role requirements, and what you would bring to the position.

Please ensure both documents are concise, tailored to the role, and submitted by the stated deadline.

We would love to hear from you if you have experience of:

Essential requirements for the role:

Essential Experience

• Leadership skills, including leading a multi-strand team of specialists
• Working within a visitor experience team with a knowledge of volunteering, education, marketing, public programme and events
• Management role in a visitor attraction or destination
• Experience of working directly with the public in an operational role
• Management of budgets and/or forecasting a budget
• Event leadership
• A values-based leadership style

Essential Skills

• Communication Skills: Ability to negotiate difficult agreements with wide impact; ability to influence or persuade internal or external stakeholders.
• Planning and Organising: Excellent time management skills, creating own work schedules, prioritising, preparing in advance and setting realistic timescales for own self and others. Has the ability to visualise a sequence of actions needed to achieve a specific goal and how to estimate the resources required.
• Project Management: Proven ability to influence, monitor and control the risk environment, both strategic and operational, through effective allocation of roles and responsibilities.
• Problem Solving and Decision Making: Ability to think laterally and take into account the root cause of a problem and the client / organisation -wide consequence of decisions made.
• Financial Management: Ability to monitor and maintain expenditure, ensuring that financial targets are met, and being accountable for any areas where budget and expenditure exceed their agreed tolerances.
• Commercial Skills: Demonstrates sound business intelligence and ability to identify commercially viable opportunities and secure value for money in service delivery.
• People Management: Ability to lead, manage and motivate staff to high levels of performance in order to achieve change and maximise staff potential and contribution to the achievement of identified aims and objectives. Can also lead and plan the work of the team which deals with more diverse issues.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester

Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits We Offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider