Greene King
Visitor Experience & Retail Assistant - Belhaven Brewery - (only Friday's)
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Visitor Experience & Retail Assistant - Belhaven Brewery - (only Friday's)
Visitor Experience & Retail Assistant
Greene King – Belhaven Brewery
As a Visitor Experience & Retail Assistant, you will create memorable and enjoyable brewery experiences for every visitor while supporting the smooth operation of the Belhaven Brewery site and shop. Your day-to-day will include:
- Welcoming guests
- Delivering engaging tours
- Maintaining retail and cellar standards
- Ensuring safety and operational efficiency
- Collaborating across departments to enhance the visitor offering
Working Hours: Every Friday, 9:00 AM – 5:00 PM
About company
Join Greene King, the country’s leading pub company and brewer, where our mission is to "pour happiness into lives" and be the pride of great British hospitality. With a 220-year briwing and pub history, our 39,000-strong team upholds the essence of British pub culture across legendary brands.
Additional Benefits
We reward hard work with generous perks, including:
- Competitive salary with pension contribution
- 33% discount for you and 15% for loved ones across all Greene King brands
- 40% hotel discount – 50% for employees and 25% for loved ones at Greene King Inns
- £1,500 referral bonus for hiring successful candidates
- Retail discounts (Superdrug up to 30% off, mobile deals, and more)
- Financial well-being support through WageStream (pre-payday access)
- Free Employee Assistance Programme (mental health, wellbeing solutions, legal & financial advice)
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Key Responsibilities
-
Deliver exceptional visitor experiences through:
- Meet-and-greet, guided tours, and storytelling
- Guiding each visit with enthusiasm and professionalism
-
Support retail operations by:
- манаging sales, merchandising, and accurate cash handling
- Ensuring smooth transaction processes
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Maintain high standards in:
- Cleanliness
- Presentation
- Cellar upkeep (including weekly line cleaning)
-
Uphold health & safety procedures:
- Briefing visitors and team on requirements
- Reporting any concerns immediately
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- Assisting with events, promotions, and general site operations
Requirements & Qualifications
Your role demands the following:
For the Role:
- Memorable visitor experiences through tour guiding, storytelling, and engagement
- Retail excellence: sales, merchandising, cash handling
- Cleanliness & hygiene: weekly cellar maintenance and site standards
- Health & safety expertise: procedural adherence and visitor briefing
What You’ll Bring:
- Proven experience in customer-facing roles, preferably in:
- Retail, hospitality, or tourism
- Strong communication & interpersonal skills with a warm approach
- Confidence in cash handling, till usage (EPOS systems)
- Flexibility & adaptability, with prioritisation skills
- Proactive attitude: initiative, teamwork, willingness to learn
Great opportunity for the right candidate: apply today!
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