Westonbirt Arboretum - Forestry England
Visitor Services Officer
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Visitor Services Officer
Job Introduction
We are Forestry England. We live and breathe forests.
Job Title
Visitor Services Officer
Salary
£26,959 pro rata
Contract Type
Permanent
Hours
15hrs per week – weekend working only
Vacancy Closes
9th July 2026 at 23:58hrs
About the Role
Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enjoyment and want to make a positive difference for you and the environment.
Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We're already adapting our landscapes for tomorrow and delivering today, including:
- Creating amazing places and experiences
- Providing vital homes for wildlife
- Making our air cleaner to breathe
- Producing sustainable timber
Responsibilities
As a Visitor Services Officer, you will:
- Contribute to achieving an exceptional visitor experience by providing outstanding service that leaves visitors with lasting memories
- Work across our visitor welcome/visitor centre, ensuring smooth, inclusive, and enjoyable experiences for guests
- Collaborate with the wider team to maintain visitor facilities effectively
- Cultivate a supportive and positive work environment that:
- Encourages teamwork
- Supports productivity
- Fosters individual growth
- Promote Forestry England’s work through:
- Events
- Membership drives
- Legacy giving
- Volunteering opportunities
You will support both local and national events and will be expected to undertake regular weekend and bank holiday working to meet visitor and operational needs.
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⚠️ NOTE: This role is weekend-working-only.
Location
Cannock Chase Forest, Rugeley, WS15 2UQ
Benefits
Alongside your salary, Forestry England contributes 28.97% towards your pension:
- Participation in the Civil Service Defined Benefit Pension Scheme
- 25 days holiday (increasing by one day annually, up to 30 days) – pro-rated for part-time employees – plus bank holidays
- STaR Benefits Scheme, including:
- Discounts on daily supermarket shopping as well as a variety of other benefits including hotel stays, clothes, mobile phones, electronics, medical and car insurance, holidays, gym discounts, and household bills.
- Headspace Wellbeing App access
- Free parking at Forestry England sites
- Free entry to both National Arboretums:
- Westonbirt
- Bedgebury
- Commitment to lifelong learning & career development, such as:
- Continual professional development support
- Support for individual learning plans
- Sponsored membership of professional bodies
View more benefits here (link to Forestry England’s website).
How to Apply
You will provide:
- A 200-word statement on your relevant experience and career history
- A personal statement of no more than 500 words
These will be assessed during sifting.
Assessment Behaviours (During Interview):
- Making effective decisions
- Working together
- Managing a quality service
- Delivering at Pace
Further Requirements:
Candidates are subject to:
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- Criminal record check
- Government baseline personnel security standard check
Accommodations:
If you require reasonable adjustments, please email: fcrecruitmentteam@forestryengland.uk
For guidelines on using AI to help with your application, visit here.
General Application Info:
Forestry England Application Process & Working Documentation
Nationality Requirements
Read more → (here)
Working for the Civil Service
Forestry England is part of the Civil Service. As part of our commitment to equality and inclusion:
- Disability Confident Scheme (DCS): Candidates with disabilities who meet the basic selection criteria will be guaranteed an interview.
- Redeployment Interview Scheme: Available for current Civil Service employees at risk of redundancy who meet job requirements.
- Great Place to Work for Veterans and Prison Leaver Recruitment Initiative: Part of this initiative.
⚠️ Educational Language Requirement:
Under Part 7 of the Immigration Act 2016, it is essential that applicants demonstrate the ability to understand and speak accurate English conversationally.
Forestry England establishes appointments based on fair competition and merit, as per Civil Service Commissioners’ Recruitment Principles.
If you think your application has not followed procedural expectations, please email:
englandhr.services@forestryengland.uk
Additional Information
*Attached: Forestry England Job Description – Visitor Services Officer (PB6B)**.
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