Role Overview

As Visual Merchandising Manager, you will act as an ambassador for Dover Street Market, leading the implementation and execution of visual merchandising standards across the store in accordance with Dover Street Market and COMME des GARÇONS guidelines.

You will build strong relationships with internal and external teams, brand partners, and visual merchandising representatives to ensure the consistency, quality, and timely delivery of all visual directives across every product area.

Key Responsibilities

• Take overall responsibility for the implementation and execution of the visual merchandising direction across Dover Street Market.
• Maintain and continually evolve Dover Street Market’s visual standards, ensuring the store consistently reflects the vision of Dover Street Market and COMME des GARÇONS.
• Partner with the Retail team to maximize commercial performance through effective visual merchandising strategy, planning, and execution.
• Work closely with the Special Projects team on the planning, coordination, and delivery of installations, launches, de-rigs, and seasonal projects.
• Produce and manage the weekly visual merchandising plan and store mapping, ensuring alignment with product deliveries, launches, trading priorities, and key business moments.
• Prepare and present monthly visual merchandising plans to the Global Visual Merchandising Director for approval, ensuring all agreed activity is executed accurately and on schedule.
• Ensure all visual merchandising requests are appropriately prioritized, actioned, and clearly communicated.
• Work closely with the Buying and Merchandising teams to optimize product presentation, product flow, and space allocation.
• Partner with COMME des GARÇONS brand specialists on collection reviews, visual merchandising requirements, and seasonal product presentations to ensure the accurate execution of each brand's vision.
• Collaborate with the Marketing, Public Relations, and Customer Relationship Management teams to ensure a consistent visual message across all customer-facing touchpoints.
• Build and maintain strong relationships with brand partners, ensuring all brand spaces meet Dover Street Market standards while respecting agreed brand guidelines.
• Attend store photography sessions, installations, and out-of-hours projects as required to maintain exceptional presentation standards.
• Monitor visual standards across the business through regular store walks, photography reviews, and provide clear, constructive feedback to retail teams.
• Communicate company guidelines, visual packs, and supporting materials to ensure consistent execution across all store teams.
• Provide visual merchandising training to store teams, including guidance on visual displays, company initiatives, and new directives.
• Analyze the commercial impact of visual merchandising initiatives and use insights to continuously improve the customer experience and sales performance.
• Support wider commercial priorities, including driving the performance and presentation of COMME des GARÇONS within the business.
• Champion exceptional housekeeping and presentation standards, maintaining Dover Street Market’s reputation as one of the world's leading retail environments.