Vodafone
VodafoneThree - Customer Technical Authority
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Champion – Location Independent Worker
Location: Location Independent (with travel to customer sites) Salary: Excellent base salary + bonus + Vodafone benefits Hours: Full-time (37.5 hrs/week, Mon–Fri) Regional Work: Yes (tasks may require temporary or permanent work from Vodafone offices/customer sites near your home)
About the Role
As a Location Independent Worker for VodafoneThree, you may be required to perform duties from Vodafone offices or customer locations within a reasonable distance of your home. Participants receive an "Office in a Box" setup to support remote and site-based work anywhere.
We’re VodafoneThree: building a network the UK can count on. Our mission? To ensure everyone—regardless of background, location, or access—deserves the opportunity to stay connected. This isn’t just about infrastructure; it’s about closing the digital divide, empowering communities, and redefining what a connected nation could be.
Our culture is built on belonging, diversity, and collaboration. We welcome people for who they are, foster a supportive workplace, and celebrate uniqueness. This is a place where you can thrive, contribute freely, and drive meaningful change.
As part of our Vodafone Business Technology Solutions team, you’ll collaborate with businesses of all sizes, designing and delivering world-class fixed-line tech solutions, leveraging automation and AI to streamline processes and enhance customer experiences.
Key Responsibilities
As the Technical Champion for a nominated customer, you’ll:
- Act as their trusted technical expert and advocacy point, bridging their needs with internal Vodafone teams and supporting Sales and Service Management to achieve optimal outcomes.
- Provide real-time or near-real-time consultancy—leveraging your deep technical knowledge of telecom products, customer requirements, and Vodafone’s operational culture.
- Ensure a seamless service lifecycle, from pre-launch readiness and integration through to ongoing operational support, with a focus on customer satisfaction and internal process efficiency.
- Actively identify and drive ongoing service improvements, driving both internal operational excellence and customer value.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Here’s what we’re looking for:
- Comprehensive expertise in telecommunications products and services.
- Deep familiarity with our customers’ nuances—services, solutions, and infrastructure.
- Working knowledge of Vodafone’s business-as-usual (BAU) operational support teams and processes.
- Proven track record of:
- Aligning customer technical needs within organisational frameworks (prioritising KPIs, SLAs, and long-term strategy).
- Championing service improvements/enhancements owned by internal stakeholders to optimise experiences for both customers and Vodafone teams.
- Passion for aligned thinking—understanding how technical ask aligns with broader business objectives.
Why VodafoneThree?
Your work here has real impact. Here’s how we make it count:
- Goals that matter: £11bn invested in 5G and digital infrastructure across the UK transforms businesses, services, and communities.
- Purpose-driven growth: Beyond building the best network, we’re reimagining what a connected nation can achieve.
- Dynamic environment: We move quickly but inclusively. Pride our progress while embracing bold learning and innovation.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You’ll collaborate across Vodafone’s business, wherever you join us—because every role contributes to a fairer future for all.
What We Offer
We invest in your success with:
- A highly competitive salary, performance bonuses, and Vodafone benefits (healthcare, pensions, discounts, and much more).
- 28 days paid leave + public holidays—plus discretionary charity time.
- Flexible benefits for you and your family, tailoring perks like well-being programs and vouchers.
- Career growth through upskilling programs, workshops, and parking tools tailored to your aspirations—including cutting-edge parental leave policies.
Important Notes
-
Regulatory standards: This role is subject to Financial Conduct Authority regulation. All candidates undergo a background check, including DBS (SECURITY) and financial verification.
-
Accessibility: If you require reasonable adjustments or have accessibility needs at any recruitment stage (e.g., interview timing, breaks, or technology) please refer to: https://careers.vodafone.com/uk/reasonable-adjustments/
-
Authenticity: We embrace AI as an accelerator but prioritise your unique perspective. At interviews, focus on showing your own strength, creativity, and personality—not optimised answers.
#VodafoneThree | #LI-Hybrid | [Join Our Team](insert URL placeholder)
If you meet most criteria but feel confident in your fit, apply. Include everything—our team will find a way to match your strengths to opportunities!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location