VodafoneThree
VodafoneThree - Financial Services Compliance Advice Manager
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VodafoneThree - Financial Services Compliance Advice Manager
Location
Newbury + Hybrid
Working Hours
Full time 37.5 hours per week – Mon to Fri
Grade
12
Hiring Manager
Catriona Murray
Contract Length
6 months
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and
Job Description
We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.
There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy, and a future to be proud of.
The Financial Services Compliance Advice function sits within the Risk & Compliance Team, operating within the second line of defence. It provides independent challenge, guidance and oversight to VodafoneThree’s first-line business functions in relation to its financial services activities. The function plays a critical role in supporting the organisation’s compliance with the FCA regulatory framework by translating regulatory expectations into practical, proportionate and commercially viable compliance requirements.
This role is accountable for delivering risk-based, pragmatic and commercially aware compliance advice that enables first line decision makers to take informed, risk-based decisions. Working closely with the Head of Financial Services Compliance, the role contributes to the identification and oversight of key compliance risks, supports the development and maintenance of financial services policy and control frameworks, and helps ensure that regulatory obligations are embedded effectively into business operations. The role also supports proactive and constructive engagement with regulatory bodies, plays a key part in embedding Consumer Duty principles across strategic initiatives, governance, product design and customer journeys, and contributes to compliance reporting (internal and external) that supports effective oversight, decision-making and risk management.
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The ideal candidate will bring a deep understanding of the FCA regulatory environment, supported by proven experience in providing high-quality and impactful compliance advice within a regulated financial services context. They will demonstrate excellent stakeholder engagement skills, with the confidence to provide constructive challenge while maintaining trusted relationships across commercial, operational, legal and senior leadership teams. The ability to interpret complex regulatory requirements, and translate them into clear and actionable guidance, is essential.
- Provide clear, high-quality, risk-based and commercially aware compliance advice to first-line business functions on financial services regulation and conduct risks, in support of the overall financial services compliance strategy.
- Interpret the FCA Handbook (with particular focus on CONC, ICOBS, PRIN and SYSC) and translate regulatory requirements into clear, pragmatic and actionable guidance that supports informed business decision-making and good customer outcomes.
- Act as a trusted second-line advisor, building strong relationships and influence across the business, and providing constructive challenge, oversight and clear advice on business initiatives, product development and change activity.
- Ensure compliance advice is delivered from a joined-up, VodafoneThree-wide perspective, taking account of differences and interdependencies between legacy Vodafone and Three businesses. This includes proactively consulting with compliance colleagues across the group to ensure advice is aligned, coherent and complementary, and supporting consistency or otherwise respecting entity-specific obligations and risk profiles.
- Support first-line ownership of financial services compliance and conduct risks by assisting with risk identification and assessment, escalation of material or emerging risks, and the design of effective, proportionate controls aligned to regulatory expectations, risk appetite and VodafoneThree’s Risk Management Framework.
- Maintain awareness of the firm’s regulatory permissions and scope of authorisation, and escalate potential permission or scope risks arising from new products or business changes.
- Provide second-line advice, challenge and oversight in relation to financial services incidents, breaches and issues, including supporting impact assessments, root cause analysis and the development of appropriate and timely remediation that delivers fair customer and regulatory outcomes.
- Contribute to the development, review and implementation of financial services compliance policies, standards and guidance, ensuring they are clear, practical, proportionate and aligned to both regulatory obligations and business needs.
- Provide compliance input into new and materially changed financial services products, services and business activities, partnering with commercial and operational teams to embed regulatory considerations from design through to delivery, and championing compliance by design and good customer outcomes.
- Support the embedding of Consumer Duty principles across governance, product lifecycle activity, customer journeys and strategic initiatives, providing advice in relation to fair value, customer understanding and customer support.
- Working closely with the Head of Financial Services Compliance, support proactive and constructive regulatory engagement, including contributing to regulatory correspondence, supervisory interactions and responses to information requests. This may include preparing technical content, evidence and analysis for regulatory correspondence.
- Support horizon scanning and regulatory change activity, identifying emerging developments, assessing potential business impacts and supporting the communication of clear, actionable insights to stakeholders.
- Prepare and contribute to high-quality compliance reporting and management information (internal and external) to support governance forums, senior management oversight, regulatory engagement and effective risk management. This will include identifying themes, emerging risks and trends arising from compliance advice, incidents, regulatory change and business activity, to feed into compliance MI, dashboards and governance reporting.
- Support the development and delivery of compliance training and awareness activities, including contributing to targeted training for business teams, Senior Managers, and certified individuals, to promote understanding of regulatory obligations, conduct expectations and good customer outcomes.
- Work collaboratively with the wider Risk & Compliance Team to support delivery, continuous improvement and ongoing maturity of the financial services compliance programme and wider risk and compliance framework.
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Qualifications
- Second-line advisory experience in a UK regulated firm (c. 5+ years) with strong technical understanding of the FCA Handbook – ideally spanning CONC, ICOBS, PRIN (incl. Consumer Duty) and SYSC – and the ability to apply these to consumer credit and general insurance distribution propositions.
- Proven ability to interpret complex rules and translate them into clear, actionable guidance for non-technical audiences (e.g. product, commercial, digital, marketing and operations), balancing regulatory expectations with risk appetite and commercial objectives.
- Track record of regulatory change delivery – from horizon scanning and impact assessment through to embedding new/ updated FCA requirements (e.g. Consumer Duty enhancements) across processes, controls and MI.
- Demonstrable experience embedding Consumer Duty across governance, product lifecycle and customer journeys – advising on fair value, customer understanding and customer support, and constructively challenging MI where outcomes deviate from tolerance or indicate increasing risk exposures.
Additional Information
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
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