Three UK
VodafoneThree - Operations Support Senior Specialist
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VodafoneThree - Operations Support Senior Specialist
Operations Support Senior Specialist
VodafoneThree – Operations Support
Location: Stoke | Hybrid working Hours: Full-time (37.5 hrs/week, Monday–Friday)
Hybrid Working
At VodafoneThree, collaboration is key to achieving great things. Our flexible hybrid model lets you balance in-office and remote work, tailored to your role’s needs. Flexibility means meeting team/manager expectations while having the tools to succeed. Centrally, 2–3 office days/week are recommended—align with your manager for a setup that works for you.
Why VodafoneThree?
Join a mission to build the UK’s best network, accelerating digital equity and community impact.
Core Values:
- PURPOSEFUL: Courageous and disciplined; acting on our ‘why’ to create meaning.
- POSSIBILISTIC: Boldly exploring new horizons to innovate and challenge.
- HUMANNESS: Shaping a caring culture where everyone belongs.
Impact: Champions cultural leadership and sustainable progress through £11bn investments in 5G and digital infrastructure.
Who We Are Here, different and bringing-all-of-you-to-work aren’t just catchphrases. It’s a workplace where your perspective matters, voices are valued, and collaboration drives real results.
About the Role
You’ll be the heartbeat of seamless operations, working at the intersection of data-driven insights and hands-on execution to deliver an outstanding customer experience.
Key Responsibilities:
- Monitor daily performance across teams to ensure KPIs/SLAs are met and quality standards are upheld.
- Analyze performance trends, turning findings into actionable improvements for efficiency and customer experience.
- Hit commercial targets through proactive partner management.
- Collaborate with operations to embed corporate efficiency and support Customer Obsessed behaviours.
- Drive process improvements, overseeing major initiatives and transitions.
- Present clear, actionable reporting to leadership teams, acting as a stakeholder liaison.
- Champion a culture of continuous improvement and resolve frontline blockers.
- Support ** Rollout our new brand sg** through onboarding and communication efforts.
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What You’ll Bring
Core Competencies:
- A results-driven mindset: Optimising performance with a critical eye.
- Driven communicator: Relationships across teams and external partners.
- Leadership: Set the example with strategic, adaptive problem-solving.
- Empathy + data hybrid: Combining human insight with analytical precision.
- Resilience: Thriving in fast-paced, high-priority environments with shifting priorities.
Essential Experience:
- Proven track record in operational environments with a commercial focus.
- Ability to transform complex data into impactful actions, influencing decisions.
- Project and process governance with demonstrable successes in improvement.
- High coordination skills with cross-functional teams.
- ABILITY TO ADAPT SPEEDILY: Switched priorities, toolsets, and collaborative frameworks daily.
Get help with your application
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Ideal for those: ✔ Creating legacy with others, shaping standards of service with honor. ✔ Contributing to an environment where work has purpose.
Qualifications
This role may also be represented in the following resourcing systems: [Grade 9 - V3 Requisition] Non-Salary Benefits, e.g. onsite gym, learning and development, employee wellness programme
About You
We don’t just want ticks in a box—we want people who can bring their full potential into our workplace. Everyone’s journey and skills are unique, just like ours.
If your experience seems diverse from this list, come anyway! Applied inspiration may belong to this role or another—just let us see how it clicks.
Compliance & Accessibility
- All appointments subject to background checks (DBS, financial) by FCA regulation.
- If you require adjustments during assessments (e.g., extra time, Braille, interpreters), email RecruitmentAccessibility@vodafone.com to collaborate.
About Our Use of AI Essential for innovation, but what we want from you is authentic skill, creativity, and human judgment. Define your narrative.
📢 #VodafoneThree
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