VodafoneThree
VodafoneThree - Operations Support Senior Specialist
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VodafoneThree - Operations Support Senior Specialist
Operations Support Specialist
Location: Stoke (Hybrid Working) Working Hours: Full time (37.5 hours/week) | Mon–Fri
Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid approach lets you work in the office and at home, with resources to succeed in your role. We expect 2–3 office days per week, but flexibility is tailored to your line manager’s expectations.
About Vodafone Three
We’re building the UK’s most connected network—one that connects people, places, and potential.
- Close the digital divide & empower communities
- A belonging culture that values every individual
- Care deeply about employees, customers, and the future
Joining us means contributing to something bigger.
Why Vodafone Three?
- Lasting impact: £11bn invested in 5G & digital infrastructure—yours will shape a connected nation.
- Innovation at pace: We evolve fast, shaping the future together.
About the Role
The Operations Support Specialist ensures our operations run smoothly, efficiently, and consistently deliver exceptional experiences.
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This role sits at the heart of daily operations, supporting leaders in:
- Monitoring KPIs/SLAs & performing timely analysis
- Driving improvement through data and actionable insights
- Partner management to meet commercial targets
- Continuous optimisation of processes, customer experience, and efficiencies
Ideal for someone who thrives in fast-paced environments, solves problems collaboratively, and leverages data to guide decisions.
Responsibilities
- Monitoring & Analysis: Track daily operational performance; identify risks and opportunities to improve.
- Commercial Impact: Achieve targets through effective partner engagement.
- Performance Driven: Support operational initiatives and process improvements.
- Reporting & Insights: Provide clear, data-backed reporting to leaders.
- Frontline Support: Remove blockers and streamline operations for frontline teams.
- Culture Advocate: Champion best practices and encourage high performance.
- Training & Onboarding: Help onboard new staff and support internal communication.
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Qualifications & Experience Required
- Strong analytical mindset to interpret data and propose solutions.
- Commercial awareness paired with a deep focus on the customer.
- Leadership & strategic skills with hands-on experience driving operational performance.
- Relationship builder, both internally and with external partners.
- Organisational skills, expertly managing projects or process upgrades.
- Proactiveness & flexibility: Thriving in fast-paced, evolving environments.
We Value Diversity
Every candidate has a unique story. If you share passion for this role even if your experience doesn’t entirely match the criteria, apply anyway—our team will help align your skills with opportunities.
Legal & Recruitment Notes
- Subject to Financial Conduct Authority eligibility checks: including a criminal (DBS) and financial background check.
- Reasonable adjustments available during your recruitment journey—contact your recruiter or email jobs@three.co.uk.
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