Vodafone
VodafoneThree - Regulated Product Lead - 12 Month FTC
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VodafoneThree - Regulated Product Lead - 12 Month FTC
Location: The Speechmark, London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Duration: 12 Months Fixed Term Contract
Hybrid Working
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role, and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places, and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities, and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued, and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably, and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be a part of our Consumer team where creating and developing products, services, and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
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What you’ll do
You’ll join us at a pivotal and inspiring moment as we come together to shape the UK’s largest mobile network. This is more than a role — it’s an opportunity to thoughtfully steward a regulated product, protect customer outcomes, and help create a culture built on trust, care, and integrity. You’ll be a guiding voice, ensuring our products evolve beautifully and responsibly while meeting the highest regulatory standards.
In this role, you’ll:
- Nurture and own the end-to-end in-life journey of regulated products, ensuring customers remain at the heart of every decision
- Act as a trusted subject matter expert on FCA and ICOBS requirements, translating regulation into clear, caring, and effective product practices
- Shape and guide the product roadmap, prioritising thoughtful improvements, fixes, and enhancements that strengthen customer confidence
- Partner closely with colleagues across propositions, technology, finance, legal, compliance, and customer teams to deliver shared outcomes together
- Take a considered, detail-focused approach to customer and agent journeys, gently uncovering risks, opportunities, and improvement areas
- Represent regulated products with confidence and credibility at governance forums, advocating for strong conduct and continuous improvement
- Care for the product governance framework, including annual reviews, ensuring voices from across the business are heard and reflected
- Explore market trends and competitor insights with curiosity, using data to propose meaningful, customer-led enhancements
- Create clear, accessible MI and reporting, tracking KPIs such as complaints, cancellations, and NPS to tell the full product story
Who you are
- Experience working within a regulated environment, with a thoughtful and confident understanding of FCA and ICOBS expectations
- Comfort staying up to date with regulatory change and applying it in a way that supports customers and colleagues alike
- A warm, customer-centred mindset, with the ability to communicate clearly, build trust, and bring others with you
- Strong product or programme management experience, paired with a positive, supportive, and solutions-focused approach
- Confidence working collaboratively within a large, matrix organisation, valuing diverse perspectives and shared success
- A naturally detail-aware and analytical style, combined with the confidence to gently challenge and improve existing ways of working
- A strong sense of responsibility and care — for customers, for colleagues, and for doing the right thing every time
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Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan, and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority, and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators' standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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