VodafoneThree
VodafoneThree - Senior Propositions Delivery Manager
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Head of Customer Programme Delivery – Consumer Team Location: Speechmark (London) + Hybrid Working Hours: Full-time (37.5 hours per week, Monday–Friday) Hybrid Model: 2–3 office days per week (minimum 8 office days per month, agreed with line manager)
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About the Organisation
We’re Vodafone Three, building the UK’s best network—a connected future where everyone deserves equal access to technology, opportunity, and community. We’re committed to:
- Closing the digital divide and empowering communities
- Creating an inclusive workplace where every voice is valued and diverse perspectives drive progress
- Delivery impactful change through responsible, sustainable business practices (investing £11bn in 5G and digital infrastructure)
A career with us means contributing to real-world challenges, shaping the future of connectivity, and working in one of the fastest-moving, mission-driven teams in the UK.
About the Role
You will join the Consumer Programme Team, where innovative ideas become game-changing consumer propositions, campaigns, and experiences. This is a career-defining leadership opportunity to deliver high-impact programmes that elevate customer journeys, drive growth, and align with Vodafone Three’s vision.
Prioritising customer-first outcomes, you will shape the future of the UK’s largest mobile network by:
- Overseeing end-to-end delivery of strategic consumer programmes with measurable commercial and customer impact
- Collaborating cross-functionally (Commercial, Technology, Customer Experience, Operations) to ensure seamless execution
- Designing robust delivery frameworks and managing risks, dependencies, and trade-offs to keep programmes on track
- Translating visionary proposition ideas into actionable plans, partnering closely with product and tech teams
- Navigating complex environments, balancing transformation with business-as-usual (BAU) priorities
- Building strong stakeholder relationships (internally and externally) to ensure high-quality, integrated outcomes
- Leading a high-performing team, fostering an inclusive culture where individuals thrive and grow
- Advocating for a customer-first mindset with a focus on metrics like Net Promoter Score (NPS) and journey quality
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Responsibilities
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Programme Delivery:
- Ensure alignment between programme strategy, commercial goals, and customer-centric outcomes.
- Drive clarity in cross-functional delivery, eliminating bottlenecks and fostering momentum at scale.
- Proactively manage risks, dependencies, and trade-offs, leveraging data-driven insights.
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Stakeholder Engagement:
- Influence senior stakeholders with clear, credible communication and decision-making.
- Collaborate with external partners to deliver integrated, high-quality solutions.
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Team Leadership:
- Lead a talented delivery team, empowering individuals through inclusive leadership and growth opportunities.
Requirements
You are the right fit for this role if you bring:
- ** coastally extensive experience (5+ years) delivering complex, cross-functional consumer programmes** with clear commercial outcomes.
- A track record of leading large-scale initiatives, demonstrating impact across metrics like customer experience (CX), retention, or revenue growth.
- Deeply understanding today’s consumer mobile/digital landscape, including evolving behaviours and market trends.
- Agility in digital or Agile environments, with the ability to adapt to shifting priorities and demonstrate commercial acumen.
- Conscientious budget management and risk mitigation skills, including roadmap oversight.
- Strong relationship-building ability, with confidence in operating at executive levels.
- A degree qualification (or equivalent professional experience).
- Empathy and accountability: the ability to cultivate trust, empowerment, and psychological safety in teams.
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Note: If your alignment isn’t exact, we welcome candid applications. Your background might align more closely with this focus area, and our team will guide you further.
Inclusion & Accessibility Commitments
Vodafone Three recognises diversity as a driver of excellence. We actively engage with:
- Applicants with disabilities through the Offer an Interview scheme, focused on those meeting the essentials.
- Identities across the spectrum, celebrating intersectionality and uniqueness in contributions.
If you require adjustments for assessments or interviews (e.g., accessibility tools, language support), visit Accessibility Guidance. We use AI for efficiency but value authenticity—your personality and expertise will define possibilities.
What We Value
- Industry-leading compensation: excellent base salary and Vodafone bonus, alongside high-quality benefits (including competitive pension, childcare vouchers, and extensions like £1,875/year for charity work).
- Career development: robust career progression planning, mentorship, and cutting-edge upskilling tools.
- Well-being: 28+ days’ holiday, parental leave policies, and healthcare support.
Need to Know
- Regulatory background checks apply due to Financial Conduct Authority compliance: this includes identity confirmation and enhanced DBS screening.
- Roles are contingent upon passing these checks post-offer.
Ready for Your Next Step?
Helping someone or something connect is at the heart of what powers great people. If this resonates with you, we can’t wait to hear about your story at Vodafone Three.
#VodafoneThree
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