Vodafone
VodafoneThree - Specialist Engineer - Network Operations Centre
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VodafoneThree - Specialist Engineer - Network Operations Centre
Network Operations Centre Shift Engineer (SDH/PDH Specialist) – Vodafone Three Full-time hybrid role (Glasgow)
Location & Working Patterns
- Location: Glasgow (hybrid model)
- Hours: 37.5 hrs/week (Mon–Fri) + on-call rotation (1-in-4)
- Flexibility: 2–3 office days/week (minimum 8 days/month). Balance determined collaboratively with your manager.
About Vodafone Three
Our Vision & Values
We’re building the UK’s most responsive network—one that bridges gaps in connectivity, empoweres communities, and ensures digital inclusion for everyone, wherever they live.
- Belonging: A workplace where diversity, authenticity and empathy are celebrated.
- Collaboration: Teams that focus on impact, learning, and shared purpose—from reducing digital inequality to future-proofing infrastructure.
- Sustainable Change: Responsible innovation with £11bn invested in 5G and digital connections, transforming businesses and communities nationwide.
Join us as part of the UK Networks team, where you’ll help simplify connectivity, automate operations, and deliver giga-fast speeds to millions.
Key Responsibilities
Core Duties
- SDH/PDH Specialisation: Primary focus on Synchronous Digital Hierarchy (SDH) and Plesiochronous Digital Hierarchy (PDH) technologies, with cross-technology deployment (Ethenet, Optical, Cisco TAC, Ericsson/Nortel, Call Manager, SDH, MSPP).
- Fault Management:
- Monitor customer networks proactively to identify and triage faults.
- Diagnose and resolve basic faults; escalate complex/intermittent issues as needed.
- Provide “알 realizada” (ACK) forecasts, mid-task updates, and detailed incident reports.
- Customer Service:
- Liaise with customers, vendors, and partners to gather technical insights.
- Represent Real Time Operations internally in all communications.
- Process Adherence:
- Track fault tickets per SLA timelines; ensure accuracy in incident documentation.
- Propose cover for planned absences and cross-team support.
- Quality & Improvement:
- Assess procedures for efficiency gaps; contribute to technical reports.
- Drive continuous learning via self-initiated development.
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Key Requirements
Essential Experience
✅ Telecommunications Specialist
- 3+ years (minimum) in network operations (preferably in an NOC/NOCMR environment).
- Hands-on expertise with SDH, PDH, optical networking (vendor-agnostic: Ericsson, Nortel, Ciena).
✅ Troubleshooting & Reporting
- Proven ability to diagnose network failures and generate detailed incident reports.
- Experience interfacing with third-party vendors and managing multi-technology ecosystems (Cisco, PMOS, CNMS).
✅ Communication
- Bridge technical and non-technical audiences—explaining issues to customers, managers, and non-experts.
- Collaborative mindset: team support, process improvement.
⚠ ✨ We celebrate un-conventional talents too! If you have lateral skills (e.g., military telecoms, carrier management, or adjacent tech), we welcome applications. Your unique perspective may be exactly what we need.
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Benefits & Perks
Vodafone’s Inclusive Rewards package supports your career, life, and values:
💸 Earn Smart
- Competitive base salary + annual bonus.
- +Unlimited bot bonus for innovation tracked via customizable targets.
🧘* Wellbeing
- 28+ days annual leave (plus bank holidays).
- Paid charity hours (pick causes that inspire you).
💍Family-Friendly
- Competitive maternity/paternity leave and third-party childcare support.
- Flexible policies for adoption, step-child, and worry-free breaks.
🔄 Develop Now
- Mentoring & learning via skills training and our internal talent marketplace.
🏦 Vodafone Rewards
- Discounts, vouchers, pension plans, fitness/leisure perks.
Additional Considerations
Essential Notes
🔒 Regulation: offer is subject to
- Financial Conduct Authority compliance (including DBS criminal checks and financial background clearance).
🚪 Accessibility:
- If you need reasonable adjustments (e.g., extended test timebreaks, sign language interpreters), please visit: Accessibility Guidance.
- AI is part of our running—but hiring us means trusting you, not the algorithm.
Our Promise
“We’ll only invite you to interview if we genuinely think you’d excel here. Bring your full self—your story matters.”
#VodafoneThree#LI-Hybrid
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