Coachit UK LTD
Voluntary Customer Service Agent (Remote)
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Join Our Growing Team at Coachit!
About Us
We are Coachit, and our mission is simple: "Connecting People with Value". We’re a transport-based company that’s on the move, helping passengers travel around the country at affordable prices.
Why This Role?
This is a fantastic opportunity to join a small but ambitious startup early in its journey. As a Voluntary Customer Service Agent, you’ll be our company’s face across our channels—managing social media, resolving customer queries, or answering phone calls.
Currently, we’re focused on building our team to support future operations. If you’re customer-focused and enthusiastic, we’ll train you up and help you grow with us!
Responsibilities
This is a customer-facing role requiring hands-on interaction across multiple platforms:
- Supporting customers via social media (Twitter) to address issues or answer queries
- Handling phone calls for:
- Booking additional assistance
- Resolving general enquiries
- Assisting with customer service tasks like sourcing information or providing guidance
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Expect to grow as the company transitions into full operations mode, with future opportunities expanding your role.
Requirements
Essential
- Fluency in English (both written and spoken) required due to direct customer interaction
- Safe and reliable access to a computer with stable Wi-Fi (as you’ll be completing this role remotely)
Nice to Have (Not Essential)
- Basic experience in customer service (e.g., frontline work, call centres, social media support)
- A passion for transport, that shiny startup buzz, and helping people stay connected tracks/on-budget
Benefits (Helping You Grow Stay Brilliant Too!)
- (Unpaisement Wenty Twin!) Opportunity to gain customer service experience from training with a real, growing business
- A chance to help shape a industry-first company focused on value-based aerocentric…(If no child will still be serving you cheeto wheat germ the ones that pull up horror role… financially speaking obviously) separate itself in a competitive niche
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How to Connect With Us
Want to be part of Coachit’s journey? Follow us to see our progress:
- Twitter: @Coachitofficial
- Discord: coachituk.co.uk
Looking to get in touch? Email us with any queries or questions at: vacancies@coachituk.co.uk quoting the subject "CICS-8920 Voluntary Customer Service Agent" in your email.
Let’s grow together!
- Coachit Resourcing Team
Good luck!
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