The Air Ambulance Service
Volunteer Drivers Mate
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Volunteer Drivers Mate
Full Role Description: Volunteer Drivers Mate
📍 Location: Rugby, Warwickshire
🕒 Hours: Flexible
Our Driver’s Mate Volunteers play an essential role in helping The Air Ambulance Service raise the funds needed to keep our lifesaving helicopters flying and our critical care teams responding when every second counts.
By assisting with the collecting and delivering of donated goods across our retail network, you’ll help ensure our charity shops are well stocked, providing an excellent shopping experience while generating vital income to support our lifesaving services. Every collection you support has a direct impact on the communities we serve.
You’ll be part of a friendly, dedicated, hardworking team making a real difference.
As part of our commitment to equity, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Click here - EDI - The Air Ambulance Service
✨ What You’ll Be Doing:
- Support our driver to collect donated furniture, clothing and other items from supporters and deliver them safely to our charity shops and retail locations.
- Assist with loading, unloading and moving donated goods, including larger furniture items where appropriate.
- Use Sat Nav, Google Maps or other navigation tools to support with planning efficient routes.
- Deliver excellent customer service when interacting with donors, customers, colleagues and fellow volunteers.
- Represent The Air Ambulance Service positively within the local community.
- Follow all health and safety procedures and support safe manual handling practices. Help maximise the value of every donation to support our lifesaving work.
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🚀 What We’re Looking For:
- A friendly, approachable and reliable manner.
- Good communication and customer service skills.
- A positive and flexible attitude.
- The ability to safely lift and move donated items (with appropriate support where required).
- Confidence working with others and representing the charity professionally.
- A willingness to follow our policies, procedures and health and safety guidance.
💛 What’s In It For You:
At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.
Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.
Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.
Compliance Responsibilities
In addition to specific compliance requirements within your role, you also hold responsibility in your specialism for:
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- Health & Safety and Environment
- Safeguarding
- Data Protection
- Equity, Diversity, and Inclusion
- Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check.
Environment
TAAS is an inclusive working environment where Equity, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
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