Marie Curie
Volunteer - Patient Feedback - Liverpool Hospice
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At Marie Curie, the best way to improve our care is by seeing it through the eyes of the people we support. Listening to patients and families helps us understand what we’re doing well and where we can improve. Feedback is essential to ensure our care meets the highest standards and reflects the needs of those we support.
People often feel more comfortable sharing honest feedback with volunteers, making your role vital. You’ll also help open up meaningful conversations about end-of-life experiences, helping us learn, improve, and be there for everyone facing dying, death, and bereavement.
Availability: Up to 3 hours per week - flexible to suit
Time: Mornings or afternoons
Location: Marie Curie Hospice, Speke Road Woolton, Liverpool L25 8QA
Criteria: Minimum 18 years or older
What you'll do:
- Talk with patients and families to complete experience-of-care surveys
- Listen actively and empathetically to people from all walks of life
- Record experiences accurately in the person’s own words and input data into an online system
- Escalate concerns and share positive feedback with relevant teams
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Why you'd be a great fit:
- Friendly, reliable and bring a positive attitude
- Enjoy listening to others and paying attention to detail
- Comfortable talking to people from all walks of life
- Good organiser and self-motivated
- Team spirit
- Respect for confidentiality and boundaries
- Basic IT skills
What you'll gain:
- Training, ongoing guidance and wellbeing support
- Opportunity to make a real difference to people and gain new experiences
- Recognition for your time
- Travel expenses covered
Need more information?
Contact with our Administration Manager Sandra Carroll E: Sandra.Carroll1@mariecurie.org.uk
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone - staff and volunteers alike - supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
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We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at recruitment@mariecurie.org.uk.
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you - your experience, perspective and voice.
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