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VP, Client Transformation
1633 - VP, Client Transformation
About WPP Media
WPP Media is WPP’s AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients gain visibility into how, where, and why their media investments perform best.
For more information, visit wppmedia.com.
WPP is the creative transformation company. We harness creativity to build better futures for our teams, clients, and the communities we all serve. For more information, visit wpp.com.
WPP Media is the global media collective, aggregating the best platforms, talent, and partners to create unlimited growth opportunities. Discover more at wppmedia.com.
At WPP Media, we prioritise culture and people as drivers of exceptional experiences—both for clients and each other. In this role, core values guide us:
- Be Extraordinary by leading collaboratively and inspiring disruptive creativity.
- Create an Open Environment by balancing authentic relationships and client success.
- Lead Optimistically by championing growth, development, and collective momentum.
Role Summary & Impact
As the VP of Client Transformation, your role is the critical link between strategic vision, flawless execution, and client partnership. This leadership position demands dual expertise:
- Operational Excellence: Act as the strategic bridge between client and agency leadership, ensuring seamless collaboration across onboarding, offboarding, issue resolution, and embedment.
- Proactive Transformation: Accelerate client success by pioneering transformational initiatives that align media investment with long-term business objectives.
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Specifically, you will:
- Drive efficient agency integration: Oversee operational workflows, troubleshoot challenges, and embed essential tools (e.g., Open Media Solutions, OMS).
- Advocate for best practices: Uplift and scale strategic insights within client teams.
- Advocate for strategic transformation:
- Proactively identify opportunities through client feedback, workshops, or action planning.
- Design and facilitate high-impact transformation sessions, redefining client objectives with cohesive long-term plans.
- Transfer ready-to-implement plans to internal teams to sustain community progress.
Your impact is twofold:
- Bridging operational excellence and client partnership—reducing friction while deepening trust.
- Architecting future-forward value that fortifies WPP Media’s position as indispensable to client competitiveness.
Essential Experience
- 10+ years in progressive leadership or client-facing roles—consulting, client management, or transformation specialisation.
- Proven track record in leading cross-functional change initiatives from discovery to sustained adoption, with quantifiable outcomes.
- Deep expertise in change management frameworks and navigating diverse stakeholder ecosystems.
- Project management or advanced analytics experience preferred (not mandatory).
Key Skills
- Change Agent: Specialize in identifying root-cause opportunities and driving solution placement for potential.
- Client Acumen & Relationship Building: Commanding stakeholders, translating client needs strategically, and demonstrating market insight.
- Transformational Leadership: Inspiring teams while fostering accountability and sustainability.
- Communication Mastery: Condensing complex ideas into tailored messages for multiple audiences (executive, technical, etc.).
- Analytically Fine-Tuned: Leveraging data and agile problem-solving to steer strategic directions.
- Future-Forward DNA: Anticipating trends and tech innovation for proactive integration into client pathways.
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Life at WPP Media & Benefits
- Growth & Community: WPP Media invests in employee development and skills enhancement through global networks, ERGs, and professional development opportunities.
- Recognitions: In-office events celebrating achievements, demonstrations of thought leadership, and strength bonding.
- Wellness & Financial Perks:
- Comprehensive medical, retirement, vision, and dental plans
- Extensive paid time off including mental health awareness days
- Discounts through corporate partner programs
- Culture: Hybrid work model (4 days in office to foster connection) – flexibility discussions welcome during interviews.
- Commitment to Inclusivity: WPP Media embraces workplace diversity and equity, ensuring every talent feels their contribution matters.
Equal Opportunity Employer: All applicants will be considered solely on their qualifications; no discrimination based on race, gender, ability, religion, or ethnicity. only shortlisted candidates will receive further communication.
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