VP & General Manager LSW

ROLE SUMMARY The Vice President (VP) of the Legal SoftWare BU (LSW) serves as a member of the LR Divisional Executive Team and is responsible for managing a full P&L pan-European software business operating across multiple European markets. The VP sets the vision, strategy, and operating plan to deliver profitable growth of our legal software solutions. This role leads LSW through a transformation from a multi product, country based operating model to a focused portfolio of three core product lines and a function led pan-European organization, while delivering profitable growth, innovation and operational excellence. The VP sets the vision, strategy and operating plan to accelerate growth, simplify execution and bring differentiated legal software solutions to market faster through the adoption of modern technology and AI enabled capabilities. This role is accountable for revenue growth, profitability, market expansion, and organizational effectiveness, while leading the business through continued digital, AI‑enabled, and operating‑model transformation. The GM serves as the BU owner of strategy and execution across Sales, Product, Marketing, Customer Success, Operations, and Regional Leadership, ensuring scalable growth, strong customer outcomes, and long‑term value creation. The role operates in a highly matrixed global environment Activities of the VP include: general management of the business, creating vision, establishing business strategy, developing value proposition and overall product strategy for the Business Unit LSW; establishing standards and processes for LSW; overseeing and guiding the BU in the execution of company-wide strategies and tactics; leading the management team; driving growth and transformation, creating and maintaining a reliable system for measurement of business performance for all operations; directing budget development and administration; representing the BU in cross organizational activities; maintaining performance standards while working remotely; and representing WK within the industry. A critical aspect of the role is the ability to operate effectively within a complex matrix, partnering closely with DXG, GBS, HR, Finance, Legal and other corporate functions to deliver integrated, enterprise outcomes. ESSENTIAL DUTIES AND RESPONSABILITIES Business & P&L Leadership Own and deliver full P&L accountability, including revenue growth, margin expansion, cost discipline, and forecasting accuracy. Lead the transformation from a fragmented product and country model to three key products with clear ownership and accountability Define and execute a multi‑year growth strategy aligned with corporate objectives and regional market dynamics. Drive predictable, scalable growth across subscription, renewals, expansion, and new customer acquisition. Establish and monitor KPIs, dashboards, and operating rhythms to ensure transparency and accountability Growth, Go‑to‑Market & Commercial Excellence Lead end‑to‑end go‑to‑market strategy, including pricing, packaging, segmentation, and channel optimization to markets across Europe. Strengthen enterprise and mid‑market sales effectiveness through disciplined pipeline management and value‑based selling. Embed a strong customer first mindset, ensuring products, services and experiences are grounded in real customer needs and measurable outcomes Identify and capitalize on new growth, product, and partnership opportunities across European markets. Product, Technology & AI Enablement Partner closely with Product and Engineering leaders to shape a customer‑led innovation-driven product roadmap, including AI‑enabled capabilities. Accelerate speed to market, leveraging modern development practices, cloud platforms, data and AI to shorten innovation cycles Ensure high quality execution from concept to launch while balancing speed, scalability, security and regulatory compliance. Promote data‑driven decision making and responsible adoption of new technologies across the organization. Organizational & Operating Model Transformation Lead the evolution toward a function led pan-European operating model across markets. Act as a change leader, driving clarity, engagement and momentum through periods of structural and cultural transformation Clarify governance, decision rights, and accountability to increase speed, execution quality.and collaboration Drive continuous improvement in processes, cost structure, and organizational effectiveness. People, Culture & Leadership Build, inspire, and retain a high‑performing leadership team capable of operating at scale across Europe. Foster a culture of ownership, collaboration, inclusion, and growth mindset, aligned with company values. Develop future read-ready capabilities, succession plans and a diverse leadership pipeline. Demonstrate strong matrix leadership, influencing without authority and aligning diverse functional and regional stakeholders. External Representation & Stakeholder Management Serve as a senior ambassador of the company with customers, partners, regulators, and industry bodies.across Europe Strengthen the company’s brand and reputation across European markets. Collaborate with global peers and corporate functions to advance enterprise priorities. Success Measures Sustainable revenue growth and market share expansion Gross margin and operating income improvement Customer retention, satisfaction, and net revenue expansion Successful execution of AI, product, and operating‑model initiatives Leadership bench strength and employee engagement. OTHER DUTIES Ensure seamless collaboration and integration with DXG, GBS, HR, Finance, Legal, Communications and other enterprise functions embracing them as integral partners of LSW success. Represent the BU in cross-organizational and enterprise initiatives. JOB QUALIFICATIONS Education Minimum: Bachelor’s Degree (or local equivalent) in Business, Finance, Marketing, or related discipline. Preferred: Master’s Degree in Business Administration or related discipline. Experience Required 5+ years Senior leadership experience (GM/VP level), with full P&L ownership.in a software or technology enabled business Demonstrated track record in enterprise or B2B software, preferably SaaS, Proven success leading pan-European businesses with strong cultural awareness and sensitivity across multiple geographies. Strong background in product strategy, commercialization and growth acceleration Proven change leadership experience, including operating model and organization transformation Demonstrated ability to lead cross‑functional teams spanning Sales, Product, Tech, Marketing, Operations and support functions. Effective talent management including developing and acquiring professional level staff in different functional disciplines and locations Preferred Experience leveraging AI, data, and modern technology platforms to drive innovation and growth. Multilingual capabilities and deep European market understanding. Other Knowledge, Skill & Abilities Core competency requirements: P&L & Commercial Leadership Seasoned general manager with full P&L ownership, strong commercial judgment, and a proven ability to drive sustainable, profitable growth. Demonstrates disciplined financial management, pricing and portfolio optimization, and data‑driven decision‑making to balance short‑term performance with long‑term value creation. Enterprise Software & Technology Innovation Proven leader in B2B enterprise software with a strong SaaS mindset. Brings deep curiosity and practical application of modern technologies, including AI, data, and cloud platforms, to accelerate innovation and speed‑to‑market while maintaining quality, security, and regulatory rigor. Pan‑European Leadership & Cultural Fluency Experienced pan‑European executive with a track record of leading complex, multinational businesses across diverse markets. Demonstrates strong cultural awareness, adaptability, and the ability to unify teams across countries while respecting local customer, market, and regulatory nuances. Customer‑Centric Growth Mindset Highly customer‑focused leader who embeds customer outcomes into strategy, product innovation, and go‑to‑market execution. Consistently identifies growth opportunities through market expansion, product differentiation, and improved customer experience, fostering a culture of experimentation and continuous improvement. Change & Transformation Leadership Credible transformation leader with experience driving operating‑model, organizational, and product portfolio change at scale. Excels at leading through ambiguity, aligning stakeholders around a clear change narrative, and sustaining momentum through multi‑year transformation journeys. Matrix Leadership & Enterprise Collaboration Highly effective in complex, matrixed environments. Builds strong partnerships across corporate and functional teams (e.g., Product, Technology, DXG, GBS, HR, Finance) and prioritizes enterprise outcomes over silos. Influences without authority to drive alignment, execution speed, and collective success. Generale competency requirements: Forging purpose and vision Leads with a strong, unifying vision that resonates across the organization. Able to look beyond short-term planning goals to connect to market trends and longer term customer needs Demonstrates strong tech curiosity, the courage to act on innovation and an aptitude for fusing technology and novel ways of working to identify and leverage emerging opportunities Systems thinker, able to quickly survey and understand complex and dynamic systems and connect dots within the organization and externally Demonstrates strong communication skills, able to motivate and inspire across diverse audiences Effective at articulating a vision and advancing the company’s agenda and reputation Sees around corners, thinks differently Delivering strategic results Has a system-level perspective but can also dive deep into details to surface risks and opportunities buried in nuance Able to track and respond to shifting explicit and latent customer sentiment to pinpoint new opportunities and meet customer demand in novel, creative and innovative ways with a test and learn approach Can effectively identify and tap a broad internal network of experts to determine where to lean in, take risks, place bets or hold steady Brings a sense of urgency and assertiveness to hitting short term financial goals while simultaneously driving a longer term strategic agenda Exhibits a strong enterprise mindset Leading leaders and culture Identifies, attracts, empowers, develops and motivates top talent, including nxt-gen talent with future ready skill sets that are important to complete the team Skilled at leading teams, leverages a broad range of experiences, backgrounds and perspectives Designs and fosters a culture built on trust, transparency, integrity and mutual support Demonstrates a commitment to and a strong record of success in growing and supporting diversity, engenders a culture of belonging Builds strong, collaborative teams that prioritize the division and business unit over individual market and function Leading Self Demonstrates a high level of agility, able to navigate ambiguity and change, pivoting as needed when conditions shift or new information is made available Demonstrates strong curiosity, know what they don’t know, able to ask the right questions and bring the right people together to mitigate risk and explore emerging opportunities Remains calm, focused and clear-headed under pressure Has the integrity and courage to challenge status quo without jeopardizing core values Demonstrates sound, fact based decision making and exceptional judgement Exhibits genuine caring for Wolters Kluwer, its legacy, future potential, people and customers. Encourages truth-telling and honest feedback across all levels of the organization, modeling openness, curiosity and fruitful dialogue around where improvements are needed and how WK can continue to evolve Balances confidence with humility TRAVEL REQUIREMENTS: Frequent travel required to our various locations and work in the field with customers and reps. Domestic and international travel to Group Business Units, customer sites, and/or industry events up to 35-40% of work time. Ability to travel independently. Must have valid driver’s license and passport. Ability to travel by air and internationally. PHYSICAL DEMANDS: Normal office environment, flexible work arrangement #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.