Thirteen Group
Vulnerable and Older Persons Manager (Adaptations)
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Vulnerable and Older Persons Manager (Adaptations)
Vulnerable & Older Persons Manager (Adaptations) – Thirteen Group
Role Overview
Thirteen Group is seeking a Vulnerable & Older Persons Manager (Adaptations) to lead its Vulnerable and Older Persons team across the Tees Valley and surrounding areas. In this heavyweight operational role, you will:
- Oversee the day-to-day delivery of high-quality housing and support services, ensuring safety, compliance, and adherence to agreed standards.
- Lead the Independent Living Team, responsible for the organisation, quality, and coordination of adaptations across Thirteen.
- Manage risk, budgets, and performance, fostering strong partnerships to continuously improve outcomes for vulnerable customers.
Thirteen Benefits
| Benefit | Details: |
|---|---|
| Salary | £57,660 per annum |
| Annual Leave | Starts at 28 days, rises to 31 days after three years. Bonus of birthday day off + bank holidays. |
| Pension | Up to 17% contributions (flexible rates: up to 7% from the team, up to 10% employer match). |
| Simply Health | Discounts on common healthcare costs + access to well-being support services. |
| T’dar Discount & Reward Platform | Access to massive savings on everyday brands. |
| Flexible Leave Policy | Buy/sell annual leave options. |
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Key Responsibilities
- Operational Leadership: Manage the delivery of Independent Living services, allocations, lettings, empty homes, and tenancy sustainment.
- Conflict Resolution: Address anti-social behaviour within the Vulnerable & Older Persons portfolio.
- Data-Driven Improvement: Utilise analytics and insights to refine and enhance services.
- Contract & Compliance: Oversee contracts, audits, reporting, and continuous improvement.
- Stakeholder Engagement: Build partnerships with local authorities, health services, and external stakeholders to strengthen outcomes.
- Team & Resource Management: Lead, develop, and support teams while managing budgets, resources, and value-for-money strategies to meet performance targets.
About You
We’re looking for a self-driven and experienced professional with:
- Qualifications: Working towards or holding a Level 4 CIH qualification (Chartered Institute of Housing).
- Industry Experience: Proven housing or support services leadership experience.
- Leadership & Performance: Strong ability to drive performance, monitor quality, and achieve customer outcomes.
- Commercial Awareness: Experience in budget management, resource allocation, and value-for-money delivery.
- Contract & Risk Management: Confident handling contracts, audits, and service improvement initiatives.
- Relationship Building: Strong influence and cross-stakeholder engagement skills.
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Why Join Thirteen?
As the largest housing association in the North East (and top 25 nationally), Thirteen manages over 36,000 homes staffed by 1,600+ colleagues who serve 100,000+ customers.
- People-First Approach: Our vision is to be "the most trusted housing association", with customer well-being at our core.
- Local Impact, Global Talent: Join a team that is deeply rooted in the community, yet open to national/international perspectives.
- Diversity & Inclusion: Thriving organisation that values and celebrates diversity in all roles.
- Beyond Housing: More than speedy repairs—we offer tailored support services to enhance living quality.
Next Steps
Interested? For more details, refer to the attached documents.
For an informal chat about the role, contact: Lynsey Jones (Head of Vulnerable and Older Persons Services) 📞 07714 412687
📢 NO RECRUITMENT AGENCIES, please.
Ready to make a difference? Join Thirteen Group and help shape a future where everyone lives well. Apply now to start your rewarding journey in our community.
(Candidate right-to-work checks will apply post-offer.)
(Note: Thirteen Group is not currently a Skilled Worker Sponsor.)
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