Eastlands Venue Services Limited
Waiter
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Waiter
Head Waiter | Medlock Square – Manchester City Campus
Department
Hospitality
Location
Medlock Square, alongside Etihad Stadium and Co-op Live, Manchester
About the Venue
Medlock Square is a groundbreaking year-round destination celebrating Manchester’s culture, leisure, and entertainment. Nestled between world-class landmarks like Etihad Stadium (home of Manchester City Football Club) and Co-op Live, this development blends industrial heritage with cutting-edge hospitality.
As a benchmark food and beverage hub, Medlock Square combines relaxed dining (coffee houses, all-day eateries) with premium experiences—serving casual visitors and thriving during major events. The venue prides itself on delivering exceptional, high-quality hospitality daily.
About the Role
As Head Waiter, you’ll lead the front-of-house team, ensuring seamless operations, service excellence, and a high-standard guest experience.
Key Responsibilities
This is a high-involvement role requiring hands-on leadership during service:
- Service & Guest Experience
- Deliver consistent, engaging service across all shifts, prioritising guest satisfaction.
- Take ownership of your section, leading smooth operations with precision and attention to detail.
- Guide guests effectively, providing knowledgeable menu recommendations and adapability.
- Anticipate needs to create a memorable and welcoming experience aligned with Medlock Square’s standards.
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Section Leadership
- Coach Servers and Runners in high-performance teamwork, balancing pacing, quality, and efficiency.
- Bridge the gap between Front of House and Back of House for smooth service flow.
- Optimise table turns and timing to support both operational performance and guest experience.
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Operational Excellence
- Ensure sections are fully prepared for openings and closings, adhering to health, safety, and cleanliness protocols.
- Maintain high standards during high-volume periods (e.g., matchdays, events) without compromising service quality.
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Team Development & Culture
- Support onboarding and upskilling through hands-on mentoring, fostering growth.
- Set a professional example, nurturing a dynamic, collaborative team culture.
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Standards & Compliance
- Comply with all health, food safety, and licensing regulations.
- Uphold service standards, personal presentation, and accountability.
Skills, Knowledge & Expertise
- Essential
- Proven experience as a Waiter/Server in a premium/high-volume environment.
- Deep understanding of service standards and guest experience protocols.
- Confident communicator with outstanding interpersonal skills.
- Ability to lead a section and support team performance under pressure.
- Stay composed in fast-paced environments (e.g., matchday rushes).
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- Desirable
- Prior experience as Head Waiter/Senior Server.
- Knowledge of wines, cocktails, or premium food service.
- Background in high-energy or concept-driven dining.
Why Join Medlock Square?
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Comprehensive Benefits Package:
- Private Medical Insurance (Vitality) – plus virtual GP access.
- Group Life Assurance (nominee eligible for 4x salary payout).
- Extra paid day off on your birthday.
- Complimentary meals on shift (breakfast, lunch, fruit, hot drinks).
- Employee Assistance Programme (wellbeing support, counseling included).
- Discount platform (Blackhawk) for retail cashback/savings.
- Company pension scheme with generous match.
- Extended holiday allowance (including UK/UK public holidays).
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Career Progression:
- Avail of training and development opportunities across the Medlock Square campus.
Eastlands Venue Services Ltd treats your data with strict confidentiality. Given data will be processed for recruitment purposes only under EU/UK GDPR and our Candidate Privacy Notice. Records are retained for 18 months unless you request removal. For details: talent@eastlandsvsl.com.
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