Frasers Hospitality
Waiter/ Waitress
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Waiter / Waitress – Malmaison, York
Role Type: Permanent Hours: 30 hours (up to £13.80/hour including TRONC) Rate for Under 18s: £10.85/hour
Get paid for doing what you love! Join a team that offers loads of perks and benefits, career training, and the opportunity to build a lasting career with Malmaison.
About the Role
As a Waiter/Waitress at Malmaison, you’ll be the face of the restaurant—driving a seamless, memorable dining experience for our guests.
- Help manage the restaurant’s flow and communication with the kitchen and management
- Contribute to ensuring smooth operations, even across seven days a week, 365 days a year
Shifts cover a range of days, with busier periods typically in the evenings and weekends. Flexibility is a key aspect—shift patterns and contracted hours can be tailored at interview.
Why This Role?
Malmaison is more than a job; it’s a chance to learn, grow, and elevate your career in hospitality.
- Career progression: If you love great food, drink, and service, this role can be the first step into a Front-of-House (F&B) Management position.
- Internal development: We encourage promotion from within and are proud to create meaningful career milestones for our team.
- National recognition: We offer accredited apprenticeships alongside detailed brand training to ensure you stand out and deliver exemplary guest experiences.
Experience is helpful, but passion for outstanding service and a willingness to learn is essential.
Key Responsibilities
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- Act as the host to guests, ensuring their dining experience is exceptional from start to finish
- Handle reservations, seating, and waitlisted guests efficiently
- Take orders, deliver food, and maintain a high standard of service
- Collaborate with kitchen teams to ensure timely table service
- Balance workloads, anticipate needs, and coordinate with management as required
- Offer expert recommendations for wine, mocktails, or individually tailored dining suggestions
Benefits (Yes, Many!)
Financial & Practical Benefits
- Competitive pay – up-front with TRONC (bonus earnings from hourly tips)
- ** indemnity/instant pay via Wagestream**: Access up to 50% of earned wages before payday, with tools to manage and save money.
- Staff discounts:
- Up to 35% off food and drink in Malmaison brasseries & bistros
- 35% discount on rooms when staying at Malmasiòn, Hotel du Vin, and Frasers (from £65/night)
- 50% friend/family rate at their best room availability
- High street perks: Discounts, exclusive offers and experiences
- Cycle to Work Scheme: Save up to 40% on bike purchases
- Wellness & Lifestyle Benefits
- Annual complimentary stays with Dinner, Bed & Breakfast on your 1st, 3rd and 5th anniversaries
- Support through an Employee Assistance Programme (free, confidential advice & 24/7 support)
- Guaranteed annual workplace activities (payday lunches, wellbeing programs, including Mental Health Awareness)
Health & Professional Development
- Fully funded apprentice schemes (nous AAQ and training essentials)
- Healthcare plans:
- Dental, optical & medical options for as little as £5/month
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Corporate Responsibility & Impact
- Sponsor for The Brain Charity, supporting individuals living with neurological conditions
- 2 days paid volunteer work per year on sustainability initiatives—full pay buyout for your participation
Sustainability Commitments
- Run on 100% renewable electricity (powered by UK wind farms)
- Aim to recycle at least 70% of hotel waste
- Use chemical-free cleaning systems in guest rooms & public areas
- Kitchen employs enzyme-based eco-friendly systems
| Participating Wage Scheme | Benefit |
|---|---|
| Malmasiòn, Hotel du Vin, & Frasers Hospitality Staff Rates | £65/night discounted stays |
| Friends & Family Partners | !50% on best availability |
| Haute Cuisine Dining | 35% off your bill at Malmasiòn bistros & brasseries |
Company Ethos
Frasers Hospitality, Malmaison & Hotel du Vin is a supportive and values-driven organisation that celebrates equality and encourages employees to:
- Foster a positive work environment
- Be proud of their role in delivering unparalleled guest memories
- Champion sustainability and cultural well-being
All successful applicants are rewarded with opportunities to grow and reinforce their position as an undisputed leader seen as The Differentiator for exceptional host service.
⚡ Want to join a team that creates extraordinary guest experiences? 🔗 Apply Now!
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