Soho House & Co
Waiter/ Waitress - Soho Farmhouse (Pen Yen)
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Waiter/ Waitress - Soho Farmhouse (Pen Yen)
The Role…
At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence.
Main Responsibilities
Your responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service, covering:
- Initial greeting
- Taking orders
- Offering recommendations
- Handling payment securely
What’s in It for You?
Compensation & Benefits
- Weekly pay
- Complimentary team meal prepared by our chefs
- Soho Friends Membership
Discounts & Conveniences
- 50% team discount on Food & Drink, 7 days a week
- Staff room rates
- Up to 50% staff discount on Cowshed & Soho Home
Health & Wellbeing
- Health Cash Plan (option to include up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Free Counselling Sessions
- Birthday Day Off after 1 year’s continuous service
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Training & Long-Term Growth
- Access to the Cookhouse & House Tonic programmes (unique training for food and drink expertise)
- Continuous training for personal and professional development
- Training to build technical and managerial skills
Social & Community Perks
- Team Events: Monthly events including fitness sessions, cinema screenings, and art classes
- Soho Impact: 2 paid days per year to support a charity of your choice
Soho House offers competitive compensation packages with global benefits, catering to both career starters and professionals looking to expand their expertise.
Key Duties
- Warmly greet members, introduce menus, and engage with them immediately upon seating
- Accurately take food and drink orders while accounting for allergies or dietary restrictions
- Coordinate with kitchen and bar staff to ensure timely, correct order delivery
- Provide knowledgeable menu recommendations and suggestions for food and drink pairings
- Maintain exceptional table service, including proactive refills of water, wine, and beverages
- Ensure tables are set up meticulously and reset post-service
- Handle requests and accommodate special requests to deliver personalised experiences
- Safely process payments via card, the Soho House App, or House Pay
- Uphold discretion and professionalism, especially when serving VIPs and prominent members (PWK)
- Attend team briefings, tastings, and assist colleagues as needed
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What We Are Looking For
Experience & Skills
- 2–3 years in a similar high-end dining environment
- Ability to thrive in fast-paced, high-volume settings while solving problems under pressure
- Naturally hospitable, approachable, and passionate about excellent customer service
- Ability to be direct yet respectful toward colleagues and guests
Professional Readiness
- Demonstrable competency in accordance with the training schedule and Club School
- Flexible work available—including weekends, holidays, and varied shifts
Attitude & Collaboration
- Open to taking direction, working effectively in a team, and operating autonomously
Salary Range (UK)
- £15.50 per hour (Gross, per hour)
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