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Waiter/Waitress – 8 at The Londoner
About The Role
Become a Londoner. Join The Londoner, a hotel that blends chic boutique style with staggering scale and ambition. Over 15 floors of carefully engineered spaces, located in the heart of Leicester Square, where the heart of London beats strongest. We seek hospitality professionals whose talent and drive will lead them to meet our guests' exacting standards while advancing their careers in a company that recognises and rewards exemplary performance.
Recognised as a Great Place to Work, The Londoner is committed to wellbeing and development. This is your opportunity to join the team at 8 at The Londoner, our exclusive Japanese Rooftop Bar and Restaurant, where outstanding service and culinary excellence come together.
Responsibilities
- Understand and explain the Japanese dining concept to all guests while carefully checking for allergens.
- Anticipate and respond to table needs—serving guests with precision and personalised care.
- Collaborate closely with Head Waiters and Floor Managers to deliver seamless, exceptional service.
- Monitor guest satisfaction—checking at every served table and addressing feedback with professionalism.
- Ensure payment procedures are followed accurately.
- Be proficient with hospitality IT systems—Open Table, Adecco, and MARs Micros.
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About You
- Essential:
- Front of house waiting experience in a high-end, food-led operation is non-negotiable.
- Demonstrated excellence in attention to detail and customer service.
- Fluent command of English (both spoken and written).
- A passion for food, beverage, and hospitality.
Our Benefits Package
At The Londoner, we invest in our people’s futures:
- Competitive salary
- 28 days paid holiday (including Bank Holidays), growing with long service
- Complimentary daily access to hot meals, salad bars, and unlimited beverages
- ‘Recommend a Friend’ Scheme—earn up to £500 per referred friend
- Annual complimentary night stays at our hotels
- Discounted hospitality rates for stays across Edwardian Hotels (for you, your family, and friends)
- Discount platform access to top stores and outlets
- Auto-enrolment into our company pension scheme
- Regular social events across all hotels
- Annual recognition events (held each January)
- Wellbeing champions dedicated to staff support
- Company doctor access for medical needs and occupational health
- Free online learning platform (Edwardian Academy) for career development
- Promotional opportunities and training programs to fuel progression
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Eligibility
In line with [Asylum & Immigration Act 1996] policies, all applicants must:
- Be legally eligible to live and work in the UK.
- Provide documented evidence of eligibility during the recruitment process.
Note: Unlisted in original = rewritten emphasis for clarity and emphasis as required.
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