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Waiter/ess — Regency Club
Location: Hyatt Regency London – The Churchill | Marylebone, London
$$ Salary: Competitive + Service Charge
About the Role
Join the Regency Club, where you’ll deliver polished food and beverage service to guests in our prestigious VIP and Club Lounge, blending British heritage with contemporary luxury.
Based in the Marylebone area, you’ll serve guests within one of London’s most desirable neighbourhoods, enhancing their experience at Hyatt Regency London – The Churchill.
About Hyatt Regency London – The Churchill
Inspired by Sir Winston Churchill’s legacy, our hotel blends timeless British elegance with modern sophistication, overlooking Portman Square gardens and minutes from Hyde Park and Oxford Street.
- 440 gracious guestrooms (featuring 50 suites)
- 11 flexible event spaces hosting exclusives corporate dinners and intimate gatherings
- Exceptional dining at:
- The Montagu Kitchen (seasonal British dishes & Afternoon Tea)
- Churchill Bar & Terrace (stylish cocktails with panoramic views)
Perfect for global travellers and discerning leisure guests, we thrive on a culture of vibrant hospitality, high standards, and exceptional guest care.
Responsibilities
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To excel in the Waiter/ess position, you will:
- Provide superior food and beverage service to guests at the Club Lounge, exceeding their expectations
- Deeply understand and recommend all menu offerings, effectively upselling where appropriate
- Ensure timely, attentive service, resolving issues with professionalism and empathy
- Open and close assigned outlet duties by company standards
- Monitor stock supply levels to prevent waste and maintain guest satisfaction
- Give guests personalised information on our hotel’s services, amenities, and local attractions
- Maintain a spotless, organised lounge and service area
- Continuously enhance the guest experience through innovation and attention to detail
About You
We’re looking for a passionate and service-motivated individual with:
- A strong foundation in food and beverage service, critically within a hotel or hospitality setting – if you have experience, this is essential
- Outstanding commercial readiness (specifically in a dynamic team environment)
- Articulate communication skills, with a knack for anticipating and fulfilling guest needs
- A pro-active, detail-oriented personality coupled with the stamina for high-pressure settings
- The ability to maintain standards and high productivity in a guest-facing role
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Why Choose Hyatt?
Join a company that prioritises our people’s growth and well-being, offering:
- 12 complimentary nights at Hyatt Hotels worldwide each year
- Unlimited discounted stays for you and your family (from day-one)
- Cost-effective dining (meals on duty free) and life assurance
- Fully credited ']uniforms and laundry support
- Headspace membership and access to the Employee Assistance Programme (EAP)
- 50% discount on food/beverages at select Hyatt Hotels during leisure time
- Vibrant career development and global promotion opportunities
Our culture is rooted in these core values: ✔️ Empathy & responsiveness ✔️ Integrity and trust ✔️ Respectful collaborations ✔️ Inclusion without exception ✔️ Willingness to experiment and innovate ✔️ Commitment to wellbeing
Hyatt believes in empowering each person to engage fully, and we assure a global, diverse, and vibrant workplace. With 1,450+ properties across 80+ countries, we’re making way for dynamic careers in hospitality.
Ready to step into your future at Hyatt?
Next Steps
Submit your application today to join our team of elite hospitality professionals! 🚀
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