Marriott
Waiter/ess - Booking Office 1869
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Waiter/ess - Booking Office 1869
F&B Service Expert Role – Marriott International
Position Summary
Our roles go beyond providing excellent food—we curate memorable and unique experiences that guests will cherish. As an F&B Service Expert, you’ll ensure everything—from table setting to guest interaction—elevates their visit.
Critical to success includes:
- Maintaining a safe workplace
- Following company policies and upholding quality standards
- Ensuring professional uniform, appearance, and communications
Consistency in delivering excellence is key for our guests and business.
Responsibilities
Your core duties include:
- Advocating five-star luxury hospitality in Food & Beverage operations
- Maintaining impeccable cleanliness (your standard should set the tonal example)
- Proactively learning new menus, beverage offerings, and service standards (note: you may bring materials home for reference)
- Upholding Food Safety Programs and relevant legal regulations
- Reporting maintenance issues promptly to management/technical teams
- Ensuring food/beverage knowledge, operational awareness, and food hygiene excellence
- Exhibiting polished behaviour:
- Positive attitude and body language
- Professional grooming and communication style
- Participating in monthly team meetings and 1:1 catch-ups (essential for role insight)
- Willingness to handle additional duties as assigned
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Qualifications
ideal candidates must bring:
- 1+ year’s hospitality experience (preferred in luxury hotels)
- Exceptional interpersonal skills (ability to build connections across teams)
- Attention to detail with a passion for industry-leading guest service
- Familiarity with hospitality operations to grasp role impact globally
- L2 Food Hygiene certification (preferred; upskilling facilitated if needed)
Perks & Benefits
Beyond a competitive salary, The Autograph Collection offers:
Work-Life Balance
- 28 annual days off (including Bank Holidays) with growing entitlement
- Generous time-off categories tied to length of service
Career Growth & Inclusions
- Pension scheme participation
- Life assurance coverage
- Annual pay adjustments post-performance reviews
- Youth Movement-style DevelopMe programmes
Wellness & Discounts
- Free meals during work hours
- Gym & spa access
- Dry-cleaning service
- 20% discount across St. Pancras outlets
- Marriott International Discount Card
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Experiences & Lifestyle
- Discounts on stays, upgrades, retail & more across 130+ hotels worldwide
- Travel season ticket loan
- Cycle-to-Work Scheme
- Employee Assistance Programme
- Awards & internal recognition celebrations
Why Join Us?
We’re reshaping luxury hospitality through the individual’s lens. Whether you’re looking to refine your craft, explore new challenges, or join a team that celebrates people first, The Autograph Collection gives you:
- A diverse network in The Autograph Collection hotel family
- A ID-driven traveler’s touchstone – ensuring every guest feels uniquely you
- Global connective opportunities tailored for professional and personal growth.
Employment Equity Statement
Marriott International is an equal-opportunity employer. Our focus is on hiring a diverse, inclusive team and sustaining an uncompromising people-first culture. No candidate will be discriminated against on factors like disability, veteran status, or any otherwise-protected characteristic.
Join a future so unique, it’s only ours.
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