Autograph Collection
Waiter/ess - Booking Office 1869
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Waiter/ess - Booking Office 1869
F&B Service Expert (Food & Beverage Service Team) – Luxury Hospitality Job Number: 26021311 Location: St Pancras, Euston Road, London (NW1 2AR);On-Site – Not Fully Remote Schedule: Full-Time Position Type: Non-Management
About the Role
At The Autograph Collection (part of Marriott International), our philosophy goes beyond serving a meal—we build exceptional guest experiences. As an F&B Service Expert, you’ll shape the luxury lifestyle service experience, ensuring every interaction, from table setting to beverage service, delivers five-star excellence.
Our teams don’t just run operations; we craft memorable journeys for guests. This role requires initiative, professionalism, and a passion for elevating the multisensory guest experience.
Critical Success Factors:
- Creating a safe workplace and adhering to company policies/procedures.
- Consistent execution of five-star service standards, quality control, and brand representation through:
- Uniform standards and personal presentation.
- Clear, polished communication at every touchpoint.
- Willingness to perform reasonable duties as assigned.
Join our dynamic team where your impact directly influences guest satisfaction and operational success.
Key Responsibilities
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Luxury Service Delivery:
- Consistently uphold five-star luxury service standards within Food & Beverage operations.
- Advocate for immaculate guest relationships, ensuring interactions align with brand positioning.
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Housekeeping & Presentation:
- Maintain cleanliness and order across all service areas. Set the benchmark as best practice.
- Ensure workspaces (tables, amenities, utensils) meet presentation standards at all times.
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Training & Adaptability:
- Proactively study new menu items, beverage additions, and service changes—take copies home to retain knowledge.
- Report maintenance issues immediately (e.g., faulty equipment) to necessary personnel.
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Compliance & Safety:
- Remain knowledgeable across company Food Safety Practices and all local/federal regulations.
- Prioritise product and service accuracy (food/beverage, hygiene standards, operational protocols).
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Professionalism:
- Demonstrate uniform grooming standards, excellent body language, and positive verbal communication aligned with brand values.
- Represent the team through consistent postures (attitude), demeanour, and professional inquisitiveness.
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Collaboration & Development:
- Attend all monthly departmental meetings and 1:1s to align with strategic goals.
- Support wider team success by fulfilling additional team assignments as requested by F&B Management.
What We’re Looking For
Experience & Skills
- Minimum qualification:
- 1+ year in hospitality or luxury service roles (preferably in service, waitstaff, or hotel settings).
- Key attributes:
- Exceptional communicative skills—engage diplomatically across all levels (guests, staff, management).
- Mastery of detail with a drive to exceed excellence in customer service.
- Familiarity with hotel operations (cross-departmental understanding supported).
- Customer-centric mindset—guests are at the core of every decision.
Training & Certifications
- Preferred:
- Level 2 Food Hygiene Certification (required at some time in your future career—we encourage enrolment if not already achieved).
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Why Join Us?
Marriott’s commitment to diversity, inclusion, and personal growth is mirrored in our benefits:
- Competitive Remuneration: Market salary levels, with annual performance-based adjustments.
- Total Rewards Package:
- 28 days paid holiday (inclusive of Bank Holidays); entitlements increase with tenure.
- Pension scheme, life assurance, and comprehensive healthcare programmes.
- Training & Development: Unlimited access to Marriott’s industry-leading wellness, hospitality training, and career advancement opportunities.
- Flexible Support:
- Cycle-to-work scheme
- Annual travel ticket loan
- One-of-a-kind Employee Assistance Programme for well-being.
- Experiential Perks:
- Complimentary on-site meals
- Gym & Spa facility access**.
- 20% discount on all St Pancras hotel outlets.
- Travel Privileges:
- Exclusive Marriott Discount Card offering global stays, unlimited room upgrades, and dining perks in 130 countries.
- community & recognition:
- Celebrations of individual and team achievement; awards emphasise our Appreciative mindset culture.
Inclusivity & Belonging
Marriott International stands firmly against discrimination and advocates for an inclusive, people-first workplace. We celebrate diversity—culture, abilities, backgrounds—and empower each employee to bring their authentic self to work. Whether joining as a guest-facing team member or building your career across our portfolio, you’ll belong to a culture that inspires purpose and compassion.
The Autograph Collection: Where life’s personal narrative becomes the next journey
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