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Waiter/ess
Become a Londoner
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings across 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive their teams to not only meet our guests' exacting standards but also propel their own career potential in a company that recognises and rewards excellence.
Stand out from the crowd by joining London’s first “Super Boutique” hotel.
We are committed to being the best place to work. We’ve been officially recognised as a Great Place to Work, and our dedication to staff wellbeing and development is at the heart of our culture.
Position: Waiter/Waitress at The Stage at The Londoner
This is an opportunity to join our champagne bar at The Stage at The Londoner, where we serve:
- Champagne breakfast
- Champagne afternoon tea
- A stylish "Grand Finale" featuring cheese, charcuterie and more
Overview of the Role
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You will:
- Master the menu and confidently explain our dining concept to guests, including allergen awareness.
- Read guest needs with precision and serve tailored experiences to their preferences.
- Collaborate closely with Head Waiters and Floor Managers to deliver a seamless, world-class service.
- Ensure guest satisfaction at each table and handle feedback or complaints professionally.
- Process payments in accordance with company policies.
- Be proficient with IT applications such as Open Table, Adecco, and Mictionary Systems.
About You
We’re looking for candidates who:
- Have front-of-house waiting experience in a high-end food-led operation (essential).
- Demonstrate excellent attention to detail and outstanding customer service skills.
- Have impeccable spoken and written English.
- Show a passion for food and beverage, combined with a drive to deliver exceptional hospitality.
Our Benefits Package
We invest in both our employees and their growth, offering:
Policy & Perks
- Competitive salary
- 28 days’ holiday per annum (increasing with long service), including public bank holidays
- Complimentary daily access to:
- Hot meals
- Salad bar
- Unlimited beverages
- £500 referral bonus per friend recommended
- Annual complimentary night stays within our hotel network
- Preferential accommodation rates for all Edwardian Hotels for staff, their families, and friends
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Wellbeing & Financial Support
- Access to a discount platform for leading retailers and outlets
- At exactly 6 rights, auto-enrolled into our company pension scheme
- Free access to company doctor services and occupational health support
Career Growth
- Regular social events across all hotels
- Annual company recognition events (held in January each year)
- Wellbeing champions at each location
- Access to the Edwardian Academy (our online learning platform)
- Opportunities for promotion
- A wide range of training programs to support your development
Eligibility
In line with the Asylum & Immigration Act 1996, all candidates must be eligible to live and work in the UK. Evidence of eligibility will be required during the recruitment process.
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