Waiter/Waitress

The role is based in a 5-star, 16th-century manor house, home to the Michelin Star restaurant Àclèaf and situated on the edge of Dartmoor.

Requirements

• High presentation standards
• Calm, can-do attitude
• Excellent guest service skills
• Attention to detail and the ability to forward-think
• Strong team player with the ability to work autonomously

Responsibilities

• Ensure all guests receive a warm welcome and are treated with the utmost hospitality and care, aiming to provide an unforgettable experience.
• Minimize and professionally handle all complaints in accordance with company policies.
• Work in line with company policies and manuals.
• Collaborate with the Food and Beverage Manager & Supervisor to maximize sales performance and achieve targets.
• Ensure effective control of stock and staff costs in the absence of the Restaurant Managers & Supervisor.
• Follow all hotel policies as outlined in the training manual.
• Serve food and drinks quickly and efficiently, meeting five-star standards.
• Stay up-to-date with current promotions and new products.
• Make guests aware of offers on food and drink.
• Assist in function or event setups in accordance with procedures.
• Maintain exemplary billing systems, obtain all payments from customers, and accurately account for and process all reception sales.
• Observe and comply with cleaning rotas, health and safety, and food and hygiene regulations.
• Ensure high standards of financial and reporting diligence in accordance with company policy.
• Maintain good working relationships with all other departments and communicate information throughout the hotel.
• Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.
• Perform all other duties as required.