Marriott
Waiter/Waitress, Pre-Opening - The St. Regis London
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Waiter/Waitress
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Waiter / Waitress, you will play a key role in delivering refined and memorable dining experiences, ensuring every guest receives attentive, personalised service from start to finish. More than serving food and beverages, you will create a sophisticated and engaging atmosphere where every detail contributes to an exceptional guest journey. This role is ideal for a service‑driven individual who thrives in a luxury environment and takes pride in exceeding guest expectations.
Key Responsibilities
- Deliver professional and attentive food and beverage service in line with brand standards
- Take orders accurately and ensure timely delivery of food and drinks
- Guide guests through the menu, providing recommendations and answering queries confidently
- Set up, maintain and reset tables to the highest presentation standards
- Communicate effectively with kitchen and bar teams to ensure seamless service
- Anticipate guest needs and respond promptly with a personalised approach
- Monitor guest satisfaction and address feedback with professionalism and care
- Maintain cleanliness and organisation of service areas throughout service
- Support team members to ensure smooth and efficient operations
- Follow all health, safety and hygiene procedures at all times
- Uphold company policies and luxury brand standards in appearance and service delivery
Core Competencies
We are seeking a polished and service‑focused individual who demonstrates a genuine passion for hospitality. You should have:
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- Previous experience in a food & beverage service role, ideally within a luxury or high‑end environment
- Strong understanding of restaurant service standards and guest experience
- Excellent attention to detail and commitment to quality service
- Ability to work efficiently in a fast‑paced, high‑standards environment
- Strong organisational skills and the ability to manage multiple tasks
- Excellent communication and interpersonal skills, with a warm and engaging approach
- A proactive mindset, anticipating guest needs and supporting the team
- Impeccable personal presentation aligned with luxury brand standards
- A collaborative approach, working seamlessly with colleagues across departments
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognise excellence
- Workplace pension
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
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Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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