University Hospitals of Leicester NHS Trust
Waiting List Co-ordinator
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Do you have experience of working in an administration and customer-facing role?
Are you a friendly, motivated, and dynamic individual who is keen to work in a forward-thinking team?
The post holder will be responsible for agreeing booked dates with patients. You will be required to have previous experience of working in a busy office environment with an understanding of waiting lists and referral to treatment targets.
The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.
You will work collaboratively with admin colleagues, and the wider multidisciplinary team to provide a high standard of service and patient experience. Attention to detail and accurate data capture is paramount.
If you are interested and have the relevant skills and experience, we would like to hear from you.
- To ensure patient admission details are arranged in conjunction with agreed booking procedures, and patients informed by telephone.
- To ensure any cancellations are replaced as agreed with consultants and inform theatres and wards etc.
- Daily responsibility for making pre-assessment clinic appointments ensuring the completion of the appointment outcome within 24 hours of the clinic.
- To schedule theatre lists as delegated by consultant teams.
- To liaise with consultants regarding the order of daily operating lists and to produce and circulate to theatre staff, wards, etc.
- Answering phone queries from patients and NOK.
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Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We Have Four Primary Goals:
- High-quality care for all,
- Being a great place to work,
- Partnerships for impact, and
- Research and education excellence.
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And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- We are compassionate,
- We are proud,
- We are inclusive, and
- We are one team.
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About The University Hospitals Of Leicester NHS Trust
https://www.uhleicester.nhs.uk
For further details / informal visits contact:
- Name: Ayleen Judge
- Job title: Service Manager
- Email address: ayleen.judge1@nhs.net
- Telephone number: 07932 226464
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