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Waiting Team – Restaurant/Event Staff
Company Description
Welcome to the heart of hospitality excellence at BaxterStorey! We take immense pride in delivering outstanding guest experiences and crafting unforgettable moments.
For 20 years, we’ve transformed spaces—whether in offices, stadiums, cathedrals, or universities—into beautiful moments with exceptional menus and warm hospitality. We’re looking for a Waiting Team member who shares our passion for extraordinary service and thrives in a collaborative environment.
At BaxterStorey:
- We believe our people make us stand out.
- We invest in your growth through bespoke development training and a culture that celebrates diversity and inclusion.
- We balance excellent work with a fulfilling life, ensuring you can perform at your best.
- We empower you to create your hospitality legacy and build a career you’re proud of.
"Better" isn't a goal—it's a daily habit.
Job Title
Waiting Team – Restaurant/Event Staff
Location
Oxford
Salary & Hours
- £16,000–£28,000 (average 35-hour contract; this role is for 20 hours per week)
- Actual hourly rate: £15.45/hour
- Employment type: Permanent
Benefits
Here’s how we reward excellence and care for your well-being:
- 28 days’ holiday, inclusive of bank holidays
- Birthday leave
- 3 volunteering days
- 3 days’ grandparent leave
- 24 weeks’ enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Personal development training
- Pension & life insurance
- Employee discounts (app access to high street goods, holidays, cinema, etc.)
- Wellbeing hub & employee assistance programme
- Cycle to work scheme
About the Role
We’re searching for someone who thrives on delivering exceptional experiences, fosters a harmonious atmosphere, and loves collaborating with others.
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In this role, you’ll:
- Quality Control – Monitor food quality, presentation, and service standards to meet or exceed expectations. Resolve issues promptly for customer satisfaction.
- Logistics Management – Coordinate catering equipment setup, breakdown, and inventory for events. Ensure smooth flow of food, beverage service, and guest interactions.
- Customer Service –
- Build positive relationships with clients/guests.
- Handle inquiries, dietary requests, and concerns with professionalism.
- Solicit feedback to continuously improve services.
- Empresa – Reflective of our altruistic culture and align with BaxterStorey values.
**At BaxterStorey, you’re not just a team member—you’re part of creating our food revolution.
Responsibilities
Key duties include:
- Ensuring food quality and presentation meet BaxterStorey’s high standards.
- Overseeing logistics for events, including supply coordination and quick resolution of issues.
- Ascertaining customer needs, from special dietary preferences to personal requests.
- Supporting team collaboration while delivering outstanding service.
- Contributing to the company’s continuous improvement through adaptability and proactive problem-solving.
Requirements & Qualifications
Ideal candidates will embody our hospitality principles:
-
Personality & Attitude:
- Friendly, big-hearted, and uplifting (we are "Wholeheartedly Positive").
- Enthusiastic, motivational attitude— people magnet with a winning smile.
- Strong listener & clear communicator— both verbal and interpersonal.
- Customer-obsessed— passionate about outstanding service delivery.
-
Personal Traits & Experience:
- Goal-driven work ethic; thriving in collaborative, inclusive environments.
- Attention to detail, with a good memory for preferences and requirements.
- Adaptable, solution-oriented mindset for handling challenges.
- Preferred: Previous experience in food service/hospitality (e.g., hotels, restaurants, events).
- Basic knowledge of food safety/sanitation practices is beneficial.
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BaxterStorey Core Values
To truly shine here, you’ll embody:
- ALWAYS VISIONARY – Challenge the status quo; push boundaries.
- WHOLEHEARTEDLY POSITIVE – Spread positivity in every interaction.
- CREATIVELY COLLABORATIVE – Embrace diversity of thought to spark creativity and innovation.
- FOREVER CONSCIOUS – Act mindfully, supporting local communities and sustainability.
Work Environment & Development
We foster a culture where:
- Every customer interaction is an opportunity to exceed expectations.
- Training and development are ongoing commitments to your growth.
- Work-life balance is championed, ensuring everyone can thrive.
Whether you’re just starting in hospitality or bring experience, if you’re motivated and eager to learn, we can invest in your potential.
Diversity, Equity & Inclusion
At BaxterStorey, we’re committed to creating a representative, inclusive workforce where everyone feels respected and empowered. We pledged to set the standard for: the most inclusive culture in hospitality.
Closing Note
"We’re not just hiring for a role—we’re investing in your career." If you’re hungry to deliver outstanding experiences in a supportive and values-driven environment, we’d love to hear from you. Applications from underrepresented groups and staff from all backgrounds are especially encouraged.
Ready to join us? Apply today!
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