University Hospitals Sussex NHS Foundation Trust
Ward Administrator
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Ward Administrator
Job Responsibilities
Responsible for ensuring the administrative and clerical work related to patient care are competently managed. To provide and effect day-to-day clerical support to facilitate the smooth running of the ward alongside the ward manager and senior colleagues. This job role covers clerical duties including meeting and greeting staff, patients, and visitors, answering the telephone, and dealing with all enquiries.
- Ensure that all paper and computer stored data surrounding a patient episode is completed accurately and promptly.
- Input, update, and monitor patient confidential information on Careflow alongside other Trust systems.
- To deal efficiently and in a professional manner with enquiries from both patients and staff, internally and externally.
When admitting patients, the following details must be checked and updated:
- Title, Sex, First Name, Surname, Marital Status, Date of Birth, Religion, Ethnic Group, GP Name, Practice name, GP applies, Address, Postcode, Next of Kin, and all telephone contact numbers.
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Ensure all patient discharge information is correctly filled out by nursing and medical staff and where appropriate, send to GP, Secretary, anti-coagulation department, and file copy in case notes.
- Open all incoming post unless marked to a specified member of staff.
- Process and pass to appropriate members of the nursing team.
Be responsible for ensuring all relevant correspondence is located.
- Answer telephone enquiries following departmental protocol, both internal and external, from other members of staff, departments, patients/relatives, and other hospitals, referring them to the supervisory staff member when necessary.
When elective patients arrive on the ward, check correspondence, amending any details on the Careflow. Add their details to the ward admission book specifying the date of admission, consultant, and GP. Also, ensure that admission and discharge time are recorded.
- Booking of post inpatient follow-up appointments – patients leaving with follow-up appointment in their hand.
- Send follow-up requests to relevant department/team.
- Mark in file to record that the request has been made.
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Working for Our Organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
For further details / informal visits contact:
- Name: Zoe Willard
- Job title: AAU Directorate Support & Admin Manager
- Email address: zoe.willard@nhs.net
- Telephone number: 07766368531
Ellie Gillespie
Service Manager
07766368531
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