Manchester University NHS Foundation Trust
Ward Clerk - Emergency Gynaecology Unit - APPRENTICESHIP
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Ward Clerk - Emergency Gynaecology Unit - APPRENTICESHIP
Ward Clerk – Administrative Support Management Team
Located at: Epsom Littlewood Hospital, Making Healthcare OneNHS
About the Role
An integral part of the ward team here at the Empress Gardens Unit, we are seeking a well-organized, proactive, and proficient Ward Clerk with outstanding time management, people skills, and communication abilities.
The Ward Clerk is responsible for delivering a comprehensive administrative service, ensuring high standards in clerical duties, and maintaining seamless support for patients, relatives, and clinical teams.
Key Responsibilities
Patient & Relative Liaison
- Act as a primary point of contact between patients, relatives, and clinical teams
- Provide clear, concise, and regular updates to patient’s loved ones and relatives
- Facilitate smooth transitions for patient attendance on the ward
IT & Documentation
- Accurately update the Hive system with patient records and clinical updates
- Handle incoming telephone enquiries with professionalism, sensitivity, and timeliness
- Maintain confidentiality at all times while ensuring all administrative duties are completed diligently and to a high standard
Professional Standards & Compliance
- Operate within departmental policies, protocols, and guidelines
- Identify opportunities to improve processes and working practices while maintaining high efficiency
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Collaborative Support
- Work closely with Consultants, Doctors, and nurses to ensure optimal patient care
- Embrace teamwork, respect, and inclusion to sustain a positive working environment
- Apply a methodical, flexible approach in a fast-paced and varying workload setting
IT & Customer Service Expertise
- Demonstrate excellent IT skills, particularly in systems related to call handling and data input
- Exhibit a patient-focused mindset with a commitment to delivering high-quality administrative support
Requirements
- Excellent verbal/written communication skills, particularly in phone-based interactions
- Customer service experience, preferably within a healthcare or people-facing role
- Proven IT proficiency, including data entry, reporting, and software proficiency
- Analytical mindset and strong attention to confidentiality and accuracy
- Ability to work independently while remaining collaborative and proactive
- Commitment to on-site learning for the first 4 days of employment (to facilitate personalized training alongside experienced team members)
The Opportunity with Manchester University NHS Foundation Trust (MFT)
Manchester University NHS Foundation Trust, the largest provider of specialist healthcare services in the region, spans Oxford Road Campus—the largest health academic campus in Europe. Comprising a workforce of over 30,000, we pride ourselves on providing exceptional care to over 1 million patients annually.
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Be part of a dynamic, inclusive culture where:
✔ Teamwork is key – fostering trust, respect, and collaboration to drive excellent patient outcomes ✔ Careers thrive – with clear developmental pathways and opportunities for progressive growth ✔ A seamless experience – where every contribution behind the scenes enhances safety, efficiency, and care quality
We are delighted to offer this role as an apprenticeship, combining on-the-job learning with dedicated support to ensure personal and professional growth.
Key Benefits
- Apprenticeship support – balancing employment with structured training
- Well-being focus – supported by an empowering, collaborative culture
- Seamless patient outcomes – knowing your efforts directly impact high-quality care
For further enquiries: 📞sprechteacher09 [a personal call] – Contact Kelly Monaghan, Admin Team Leader ✉️ Email: kelly.monaghan@mft.nhs.uk 📧 Mobile: 0161 291 2561
Informal visits are encouraged before applying. DM to arrange a timely discussion!
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