Norfolk and Norwich University Hospitals NHS Foundation Trust
Ward Clerk - General Surgery - Denton Ward
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Denton Ward Administrative Support Role
Denton Ward is a well-established 24-bedded general surgical inpatient ward providing care for patients both before and after surgery, as well as following emergency admission. We are seeking a dynamic and motivated individual to join our team and provide essential administrative support, including manning the reception desk and managing patient medical records.
Excellent communication skills are vital for this role. You will work closely with ward staff, visiting professionals, patients, and their families — often during periods of significant stress. The successful candidate will be able to tailor their communication style to meet the needs of each person, ensure that medical records are handled in line with Trust and national standards, and offer a welcoming and supportive presence to visitors on the ward.
Key Responsibilities
- Delivering an efficient and welcoming front-line reception service.
- Providing comprehensive administrative support to the entire ward team.
- Supporting the admission and discharge processes.
- Managing patient medical records.
- Answering and directing telephone calls.
- Assisting visitors to the ward.
- Completing a range of general clerical and administrative tasks.
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Essential Skills
- Strong keyboard and computer skills.
- Full training on all relevant Trust systems will be provided.
Expected Behaviours
To contribute to the delivery of high-quality, safe, and compassionate care, all staff are expected to act as positive role models and consistently demonstrate the Trust’s PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence. The post holder should display behaviours that promote and support an inclusive and respectful culture at all times.
About Norfolk and Norwich University Hospital (NNUH)
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
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We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Contact Information
For further details / informal visits contact:
- Name: Dulcie Spragg
- Job title: Ward Sister
- Email address: Dulcie.Spragg@nnuh.nhs.uk
- Telephone number: 01603 286877
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