Cleveland Clinic
Ward Clerk - ICU
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Job Summary
Salary: £30,596 - £32,030.69 (Depending on experience)
Hours: 37.5 per week
Location: 33 Grosvenor Place, London
Contract: Full time, permanent position
Cleveland Clinic London are looking to recruit a Ward Clerk to join our Intensive Care Unit Team, with a salary up to £31,097.76 depending on experience. This is a Monday-Sunday role with shifts falling between the hours of 08:00 & 20:30 – flexibility is required in the postholder as the working hours/shift patterns depend on the needs of the department.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development. Our expert Critical Care nursing team is a dynamic group of decision-makers who work collaboratively to make a lasting positive impact on the lives of our patients. Safe patient care is always our goal, and we leverage innovation and technology in order to achieve world class outcomes in our state of the art 29 bed ICU department.
What will your duties include:
- Perform administrative duties such as filing, photocopying, letter writing and dealing with telephone enquiries regarding all aspects of clinic activity.
- Communicate with wards and departments with regards to the transfer of patients with the aim to continually improve on session start and finish times and turn round between patients.
- Deal initially with any face to face or telephone complaints from patients or GPs and refer to advice as appropriate.
- Provide point of contact and service for patient’s families.
- Liaise with Concierge, GPs, Security and similar service support teams to provide a seamless experience for all.
- Update departmental time sheets and enter workforce hours on Kronos/Workday/relevant electronic system.
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What we need from you:
- Excellent customer service skills
- Highly refined verbal communication skills – a communicator who can deal with patients and next of kin from all over the world
- Good keyboard and IT skills including Microsoft Office
- Previous experience in a private hospital preferred
- Experience of dealing with members of the public / patient facing roles
What We Offer:
As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible.
Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
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“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world. We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork. Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history. At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you. Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience. Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists.
Cleveland Clinic London is organised into patient-centred institutes. Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.
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