Frimley Health NHS Foundation Trust
Ward Host Supervisor
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Job Overview
An exciting opportunity has arisen for a motivated and enthusiastic Ward Host Supervisor to join the Catering Team at Frimley Park Hospital.
This is a rewarding role where you will play an important part in enhancing the patient experience by helping to deliver a high-quality ward catering service across the hospital. Working closely with the Food Service Manager (FSM), you will support the day-to-day delivery of patient meal services, ensuring excellent standards of food quality, hygiene, customer care, and patient satisfaction are consistently achieved.
You will lead and support your team by planning, organising, motivating, and training staff to deliver a professional, caring, and efficient service. The role also involves building positive working relationships with ward-based clinical teams to help meet patients’ nutritional needs and improve the overall mealtime experience.
If you are passionate about customer service, team leadership, and delivering high standards within a healthcare environment, we would love to hear from you.
Please note that this role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK for the full duration of the post.
Main duties of the job
- Support the Food Service Manager (FSM) in delivering a professional and patient-focused ward catering service across Frimley Park Hospital
- Supervise, motivate, and support Ward Hosts to ensure high standards of service, cleanliness, and hygiene are maintained at all times
- Develop positive working relationships with ward teams to enhance the patient mealtime experience and support patients’ nutritional requirements
- Promote excellent customer care for patients, relatives, and visitors, ensuring privacy, dignity, and respect are always maintained
- Assist in identifying opportunities to improve service quality and contribute to continuous improvement initiatives
- Maintain awareness of menu content, allergens, food intolerances, and portion control requirements
- Ensure all food is presented and served to a high standard in line with Trust procedures and food safety regulations
- Monitor food quality, temperatures, and service standards through audits, inspections, and customer feedback
- Support compliance with HACCP (Hazard Analysis of Critical Control Points) procedures, including hygiene and cleanliness checks within areas of responsibility
- Respond to and resolve complaints professionally in line with departmental procedures, escalating concerns where appropriate
- Work collaboratively with colleagues across Catering and Hotel Services to maintain and improve service delivery
- Act as a positive ambassador for the Catering Department and Frimley Health NHS Foundation Trust
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Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability-confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first-class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work-life balance; this benefits not only individuals but the patients we care for too.
Detailed Job Description and Main Responsibilities
Please see Job Description and Person Specification for further information.
We Are Looking For Someone Who
- Has previous supervisory experience within catering, hospitality, or food service
- Demonstrates excellent communication and interpersonal skills
- Is organised, proactive, and able to lead a team effectively
- Has a strong understanding of food hygiene and customer service standards
- Is passionate about delivering an excellent patient experience
- Works well under pressure and can manage competing priorities in a busy healthcare environment
Why Join Us
At Frimley Health NHS Foundation Trust, we are committed to providing high-quality care and creating a supportive environment for our staff. You will be part of a friendly and dedicated team where your contribution will make a real difference to patients every day.
We reserve the right to close the advert early if sufficient applications have been received.
Person specification
Qualifications
Essential criteria
- NVQ Supervisory Certificate and/or experience in a junior role
- Level 2 Certificate in Food Hygiene
Desirable criteria
- Food Hygiene Level 3 Award in Food Safety in Catering
- Health and Safety, COSHH, Moving and Handling
- NEBSS and/or OND qualification and/or similar qualification
Skills & Knowledge
Essential criteria
- Ability to work efficiently with good time management skills
- Strong and effective supervisory skills
- Numeracy and literacy skills and financial awareness
- Good interpersonal skills; able to deal with difficult situations
- Ability to work effectively under pressure
Desirable criteria
- Innovative approach to service provision to enable a modern NHS catering service
- Report writing
- Project work
Experience
Essential criteria
- Good IT Skills
- Essential interpersonal skills
- Experience of managing a 50 plus catering team in a patient-facing environment
- Customer care experience
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Desirable criteria
- Experience of working in a service-led and customer-focused environment
- Previous experience in a healthcare environment
Special Requirements
Essential criteria
- Must be able to work and travel between sites when necessary
About Us
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement, and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey, and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, saving time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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