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Calling All Customer Service Enthusiasts!
Do you have a passion for customer service and a desire to contribute to the healthcare field? We’d love to hear from you!
About the Role
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are seeking passionate individuals to join our highly dedicated Patient Dining team, delivering outstanding catering services.
As a Ward Hostess/Host, you'll create a warm and welcoming environment for patients. Every day presents unique challenges, and your role is vital in supporting patients’ nutrition and hydration needs—giving you the opportunity to make a genuine difference.
Shift Patterns
- Relief coverage
- Contracted weeks per year
Key Responsibilities
- Provide menus and take orders from patients while supporting dietary and allergen queries
- Prepare and deliver refreshments and meals for breakfast, lunch, and dinner services
- Clear down ward areas, wash dishes, and ensure the kitchen is fully prepared for the next service
- Liaise with ward staff to meet patients’ needs promptly
- Deliver outstanding customer service by always prioritising patients
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Ideal Ward Hostess/Host Requirements
We’re looking for individuals who:
- Have an awareness of food & hygiene standards
- Are passionate about patient care and can communicate effectively with patients, visitors, and healthcare staff
- Can work under pressure, independently and collaboratively as part of a team
- Have a flexible approach to accommodate business needs
- Feel comfortable and confident working in a hospital environment, including contact with unwell or distressed patients
Experience in ward hosting isn’t required, but pride in your work and a willingness to learn and go the extra mile for patients are essential.
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Additional Notes
- This position requires a Disclosure & Barring Service check (costs covered by the employer).
About Medirest
Part of Compass Group UK & Ireland, Medirest is the dedicated healthcare division of Compass Group, providing:
- Staff, patient, and visitor catering
- Domestics, portering, security, and reception services
- Operations across over 130 NHS Trusts and private hospitals
Compass Group’s Commitment
We foster an inclusive environment where diversity is celebrated, and every individual is valued. We empower our team members to thrive by:
- Offering equal opportunities
- Resecting diverse talents, beliefs, backgrounds, and abilities
- Promoting a culture where everyone feels valued and empowered
Job Reference: com/1006/76514001/52791225/R/BU #Medirest
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